How will higi connect to the internet: Ethernet (Hardwire)
Ship Date:
Delivery Date:
Installation Date: 1/7/2025
Additional Info or special requirements
Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered. Install will be next day.
Delivery is standard retail, dock to dock.
Use a refurbished 2016 unit. Connectivity is Cellular.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
12/31/25 AJinerson - Called site to confirm we have tech scheduled for installation service on 1/7. Prompt 0 to speak with someone onsite. Phone kept ringing with no answer and no option to leave VM.
12/31/25 AJinerson - Per special instructions:
12/24/25 AJinerson - Checking w/ tech sup to see if approved to add to tech's day on Jan. 7 - tech has additional install scheduled 2 hours in the opposite direction from this one (5 hour round trip).
Ready Date 1/1/2025 BA
🔧Work Performed
Installed the kiosk.
🔍Technician Findings
Kiosk was unboxed and on the floor.
⚠️Problem Description
Special Instructions: Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered. Install will be next day.
Delivery is standard retail, dock to dock.
Use a refurbished 2016 unit. Connectivity is Cellular.
Special Instructions: Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered. Install will be next day.
Delivery is standard retail, dock to dock.
Use a refurbished 2016 unit. Connectivity is Cellular.
Special Instructions: Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered. Install will be next day.
Delivery is standard retail, dock to dock.
Use a refurbished 2016 unit. Connectivity is Cellular.
How will higi connect to the internet: Ethernet (Hardwire)
Ship Date: 12/29/2025
Delivery Date:
Installation Date: 1/7/2025
Additional Info or special requirements
Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered. Install will be next day.
Delivery is standard retail, dock to dock.
Use a refurbished 2016 unit. Connectivity is Cellular.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a 4G Installed and Storm Key pad
📞
Call
Completed Jan 7, 2026
Install is complete, and the kiosk is working as expected.
(ID 107658)
📧
Email: attached BOL for pick up at Emsar 12/29 , delivery to Sams Club 4782 on 1/6/26, , Emsar to install 1/7/26
Completed Dec 23, 2025
From: pproctor@higi.com
Additional To: nicole.floyd@emsar.com; orders@emsar.com; brittany.peters@emsar.com; dispatch@emsar.com; bchaney@emsar.com; bryan.allphin@emsar.com
CC: bnerzig@higi.com; jornelas@higi.com
BCC:
Attachment:
Subject: attached BOL for pick up at Emsar 12/29 , delivery to Sams Club 4782 on 1/6/26, , Emsar to install 1/7/26
Body: Hello Emsar,
attached BOL for pick up at Emsar 12/29 , delivery to Sams Club 4782 on 1/6/26, , Emsar to install 1/7/26
Pick up boxed
Dec 23, 2025 3:28pm
@Brendan Chaney Bill of Lading attached to this work order, please note the pickup date is showing 12/19/2025 @Nicole Floyd