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WO-01327124 ↗ ServiceMax

Assurance Health System, LLC • Inspection • PSM

📍 Assurance Health - Hudson — 6260 Hudson Crossing Pkwy, Hudson OH, 44236

Dec 18, 2025 → Feb 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (21 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Dec 18 → Feb 2, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 30 of ? biz days used
Created: Dec 18, 2025 Completed: Feb 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 0
Dec 18 → Dec 18 Assigned ▶ Running 0 0
Dec 18 → Feb 2 Scheduled ▶ Running 29 29
Feb 2 → Feb 3 Tech On Site ▶ Running 1 30
Dispatch 0.0d
Coordinators 30.3d
Field Work 1.3d
Billing 7.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.3 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
7.8 days
Over SLA
Created: Dec 18, 2025 Due: Feb 27, 2026 Completed: Feb 3, 2026 (24 days early)
📅
30.5 days Total Age
⏱️
29.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
32.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552672
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=31989
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Kerns
Owner
Sherry Reich
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327124 (current) Invoiced
Inspection • Jordan Moceri
Created: Dec 18, 2025 • Closed: Feb 2, 2026
Completed with significant delays
Invoiced • 76 days old
🚨
Primary Delay 29.7 days stuck in "Scheduled"
⏱️
Total Delay 32.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
29.7d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
5.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 SBerry: Rates updated

2/3/26 DPatton - Teams msg to Scott B to update smc flat rate per new contract

12/18/2025 CRamen Logged email confirming Friday 2/2/2026 with an arrival window between 9-11am.


12/18/2025 CRamen Logged email requesting Friday 2/2/2026 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=31989

Timeline

📞
Case Linked Dec 18, 6:00 AM
Case Number: 00552672
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 18, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 18, 1:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 56m
📅
▶
2 Dispatch Scheduled Dec 18, 1:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 11m
🚨 30.0 business days
🔧
Status: Tech On Site by Jordan Moceri Feb 2, 12:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 45d 22h
⏱️
▶
3 5x Labor Added Feb 2, 10:37 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site
To: Completed
Duration in Previous: 10h 36m
🏁
Status: Closed by Jordan Moceri
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Diane Patton Feb 3, 10:38 AM
From: Closed
To: Billing Review
Duration in Previous: 11h 59m
⏳ 2.0 business days
📄
Status: Ready to Bill by Scott Berry Feb 4, 12:30 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1d 1h
⚠️ 6.0 business days
💵
▶
3 Status: Billing Review Feb 11, 2:14 PM
Status: Billing Review → Status: Ready to Bill → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From: Billing Review, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-253617

Bottlenecks

Scheduled
Duration: 29.7 business days (threshold: 2.0 business days)
Exceeded by 27.7 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

📞
Case 00552672
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Feb 2, 10:00 AM
Created
Dec 18, 8:35 AM
Invoice #
SM-253617

Work Details (5)

Name Type Status Qty Amount Date
WL-03088945 Labor Open 3 $0.00 Feb 2, 10:37 PM
WL-03088946 Labor Open 2 $1,000.00 Feb 2, 10:37 PM
WL-03088947 Labor Open 3 $0.00 Feb 2, 10:37 PM
WL-03088948 Travel Open 184 - Feb 2, 10:37 PM
WL-03088949 Travel Open 184 - Feb 2, 10:37 PM

Details