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WO-01327127 ↗ ServiceMax

ELITE MEDICAL TRANSPORT (NC) • Preventive Maintenance • PSM

📍 ELITE MEDICAL TRANSPORT (NC) - 109 Heritage — 109 Heritage Crossing, Snow Hill NC, 28580

Dec 18, 2025 → Jan 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (5 biz days late)
Active: 14 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Dec 19 → Dec 24, 2025
3 business days (counted)
Running total: 4 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 9, 2026
10 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 18, 2025 Invoiced: Jan 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 19 Ready for Scheduling ▶ Running 1 1
Dec 19 → Dec 24 Assigned ▶ Running 3 4
Dec 24 → Jan 9 Scheduled ▶ Running 10 14
Dispatch 0.0d
Coordinators 17.0d
Field Work 1.0d
Incomplete 0.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.0 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
0.0 days
Created: Dec 18, 2025 Due: Jan 30, 2026 Completed: Jan 9, 2026 (21 days early)
📅
15.0 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
14.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 8, 2026
Visit 2 Jan 9, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552665
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=31985
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chad Bradicich
Owner
Kimberly Hardison
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327127 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Dec 18, 2025 • Closed: Jan 9, 2026
Completed with significant delays
Invoiced • 76 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23 Mowens Chad replied back that he wants to schedule the visit for Fri. 1/9/26.

12/23 MOwens Sent email to Chad requesting to schedule the PM service during Jan.

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 150640401 - Asset ID: 13261600 Stryker Medical - 6500 PowerPro Serial #: 080639305 - Asset ID: 13261601 Stryker Medical - 6500 PowerPro Serial #: 081239597 - Asset ID: 13261602 Stryker Medical - 6500 PowerPro Serial #: 090139598 - Asset ID: 13261603 Stryker Medical - 6500 PowerPro Serial #: 110841189 - Asset ID: 13261604 Stryker Medical - 6500 PowerPro Serial #: 110841191 - Asset ID: 13261605
⚠️ Problem Description
Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=31985

Timeline

📞
Case Linked Dec 18, 12:00 AM
Case Number: 00552665
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 18, 8:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 19, 10:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Dec 23, 2:06 PM
Technician: a0hVU000000KcHFYA0, Rozier Cole
🗓️
▶
2 Status: Scheduled Dec 24, 9:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-09T14:00:00.000+0000
🚨 10.0 business days
💵
2x Expenses Added Jan 8, 1:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Rozier Cole Jan 11, 11:05 AM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 18d 1h, 0m
💵
2x Expenses Added Jan 11, 11:48 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 10x Labor Added Jan 12, 9:33 AM
10x Labor Added → Status: Closed → Status: Incomplete
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 22h 29m
⚠️
Status: Incomplete by Matthew Bateman
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 2m, 0m
⚠️
▶
2 Status: Incomplete Jan 12, 9:39 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Ben Saur
From: Incomplete
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 13, 3:01 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 5h, 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 19, 12:00 AM
Invoice Number: SM-251098

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00552665
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Rozier Cole
Scheduled
Jan 9, 9:00 AM
Created
Dec 18, 8:46 AM
Invoice #
SM-251098

Work Details (14)

Name Type Status Qty Amount Date
WL-03057627 Expenses Open 1 $0.00 Jan 8, 1:26 PM
WL-03057628 Expenses Open 1 $0.00 Jan 8, 1:26 PM
WL-03061239 Expenses Open 1 $0.00 Jan 11, 11:48 PM
WL-03061240 Expenses Open 1 $0.00 Jan 11, 11:48 PM
WL-03061426 Labor Open 5 $0.00 Jan 12, 9:33 AM
WL-03061427 Travel Open 319 $0.00 Jan 12, 9:33 AM
WL-03061428 Labor Open 0.5 $0.00 Jan 12, 9:33 AM
WL-03061429 Travel Open 15 $0.00 Jan 12, 9:33 AM
WL-03061430 Labor Open 1 $0.00 Jan 12, 9:33 AM
WL-03061431 Labor Open 1 $0.00 Jan 12, 9:33 AM
WL-03061432 Labor Open 1 $0.00 Jan 12, 9:33 AM
WL-03061433 Labor Open 1.0002777777778 $0.00 Jan 12, 9:33 AM
WL-03061434 Labor Open 1 $0.00 Jan 12, 9:33 AM
WL-03061435 Labor Open 1 $0.00 Jan 12, 9:33 AM

Details