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WO-01327128 ↗ ServiceMax

Wuliger Wellness Center • Inspection • PSM

📍 Wuliger Wellness Center — 22001 Fairmount Boulevard, Bldg B, Shaker Heights OH, 44118

Dec 18, 2025 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Dec 18 → Feb 3, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 30 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Feb 3 → Feb 20, 2026
12 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 18, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 0
Dec 18 → Feb 3 Assigned ▶ Running 30 30
Feb 3 → Feb 3 Entered ▶ Running 0 30
Feb 3 → Feb 20 On Hold ▶ Running 12 42
Feb 20 → Feb 20 Assigned ▶ Running 0 42
Feb 20 → Feb 20 Scheduled ▶ Running 0 42
Feb 20 → Feb 21 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Holding 13.0d (excluded)
Coordinators 31.5d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Coordinators
31.5 days
Over SLA
Field Work
1.0 days
Created: Dec 18, 2025 Due: Feb 27, 2026 Completed: Feb 21, 2026 (6 days early)
📅
43.0 days Total Age
⏱️
30.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552675
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=31992
Priority
Standard
Origin
Email
Reason
New Case
Contact
Crystal Cleveland
Owner
Sherry Reich
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327128 (current) Invoiced
Inspection • Jordan Moceri
Created: Dec 18, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 76 days old
🚨
Primary Delay 30.4 days stuck in "Assigned"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
30.4d / 0.5d SLA
On Hold
13.0d
Scheduled
0.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 CRamen no number to call and no response from the only POC email. Returning to dispatch/Placing On Hold and Escalating to AM


12/30/2025 CRamen Logged email requesting Friday 2/6/2026 with tech arrival between 11-1


12/18/2025 CRamen Logged email requesting Tuesday 2/3/2026 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=31992

Timeline

📞
Case Linked Dec 18, 6:00 AM
Case Number: 00552675
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 18, 8:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 18, 3:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 47m
🚨 31.0 business days
🆕
Status: Entered by Charles Ramen Feb 3, 9:04 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 46d 17h, 0m
🚨 13.0 business days
👷
▶
3 Technician Assigned Feb 20, 8:29 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 16d 23h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-20T19:00:00.000+0000
🔧
Status: Tech On Site by Jordan Moceri Feb 20, 10:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 31m
⏱️
▶
2 3x Labor Added Feb 20, 11:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13h 9m, 0m
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Feb 25, 10:37 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254856

Bottlenecks

Assigned
Duration: 30.4 business days (threshold: 4.0 business hours)
Exceeded by 29.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00552675
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Feb 20, 2:00 PM
Created
Dec 18, 8:51 AM
Invoice #
SM-254856

Work Details (3)

Name Type Status Qty Amount Date
WL-03114931 Labor Open 3.0333333333333 $0.00 Feb 20, 11:10 PM
WL-03114932 Labor Open 2.4333333333333 $1,495.00 Feb 20, 11:10 PM
WL-03114933 Travel Open 190 - Feb 20, 11:10 PM

Details