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WO-01327160 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 DesigneRx Pharmaceuticals Inc — 4941 Allison Pkwy Ste B, Vacaville CA, 95688

Dec 18, 2025 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (11 biz days early)
Active: 36 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Dec 18 → Jan 6, 2026
11 business days (counted)
Running total: 11 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Jan 6 → Feb 11, 2026
25 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Dec 18, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 0
Dec 18 → Jan 6 Assigned ▶ Running 11 11
Jan 6 → Feb 11 Scheduled ▶ Running 25 36
Feb 11 → Feb 11 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Coordinators 37.8d
Field Work 1.0d
Billing 12.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
37.8 days
Over SLA
Field Work
1.0 days
Billing
12.3 days
Over SLA
Created: Dec 18, 2025 Due: Feb 28, 2026 Completed: Feb 11, 2026 (17 days early)
📅
37.0 days Total Age
⏱️
25.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
45.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552478
6008192782
Closed
28V SYS-LC-1260-E Contract ends 04/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1329B DEAAC21827 1260 Standard Autosampler G4225A JPAAA03007 1260 Infinity High Performance Degasser G1312B DEACB06268 1260 Binary Pump G1315C DEAA201902 1260 Diode Array Detector VL+ G1362A DEAA604083 1260 Refractive Index Detector G1316C DEBAC07204 1290 Thermostatted Column Compartment G1330B DEBAK23432 1290 Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Robert Domergue
Owner
Leona Coonrod
Created
Dec 17, 2025
Work Orders from this Case (2)
WO-01327041 Invoiced
Preventive Maintenance • Larry Alberty
Created: Dec 17, 2025 • Closed: Feb 10, 2026
WO-01327160 (current) Invoiced
EOQ • Larry Alberty
Created: Dec 18, 2025 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 76 days old
🚨
Primary Delay 25.8 days stuck in "Scheduled"
⏱️
Total Delay 45.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.0d / 0.5d SLA
Scheduled
25.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
12.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6 Jan 2026 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 77 miles. Zone 2

🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
28V SYS-LC-1260-E Contract ends 04/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1329B DEAAC21827 1260 Standard Autosampler G4225A JPAAA03007 1260 Infinity High Performance Degasser G1312B DEACB06268 1260 Binary Pump G1315C DEAA201902 1260 Diode Array Detector VL+ G1362A DEAA604083 1260 Refractive Index Detector G1316C DEBAC07204 1290 Thermostatted Column Compartment G1330B DEBAK23432 1290 Thermostat
📄 Description
LC 1260 System Enhanced LC Features
📞 Call Description
FEB 2026 LC EOQ

Timeline

📞
Case Linked Dec 17, 1:04 PM
Case Number: 00552478
Subject: 6008192782
Status: Closed
📋
▶
3 Work Order Created Dec 18, 10:52 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Jan 6, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-11T14:00:00.000+0000
🚨 26.0 business days
🔧
Status: Tech On Site by Larry Alberty Feb 11, 9:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 21h
⏱️
5x Labor Added Feb 11, 4:25 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 6, 30
✔️
Status: Completed by Larry Alberty Feb 11, 6:20 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 50m
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 8:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 8m
🚨 10.0 business days
💵
Status: Billing Review by Hannah Shaw Feb 26, 9:06 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 14d 12h, 0m
⏳ 2.2 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 25.8 business days (threshold: 2.0 business days)
Exceeded by 23.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00552478
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 11, 9:00 AM
Created
Dec 18, 10:52 AM
Invoice #
SM-255302

Work Details (5)

Name Type Status Qty Amount Date
WL-03101578 Labor Open 1.5 $0.00 Feb 11, 4:25 PM
WL-03101579 Labor Open 6 $912.00 Feb 11, 4:25 PM
WL-03101580 Labor Open 1.5 $0.00 Feb 11, 4:25 PM
WL-03101581 Travel Open 30 $180.00 Feb 11, 4:25 PM
WL-03101582 Travel Open 30 $0.00 Feb 11, 4:25 PM

Details