We have an emergency and need someone to come out asap if possible. The ekg machine after being repaired is not working.
True did not have the asset tag ID for the EKG that was sent as part of a swapout and needs to get this case moving, they had to turn away two patients.
12/18 KSmith -- Scheduled for tomorrow with True. 9-11am.
12/18 KSmith -- Responded to True's email providing tomorrow morning as a scheduled date and am awaiting response.
🔧Work Performed
Found ECG AM12 plugged into the incorrect port. Placed AM12 into ECG port. Tested ECG with simulator no faults. Verified EKG with manager no faults.
🔍Technician Findings
Customer states ECG does not show any wave forms.
⚠️Problem Description
We have an emergency and need someone to come out asap if possible. The ekg machine after being repaired is not working.
True did not have the asset tag ID for the EKG that was sent as part of a swapout and needs to get this case moving, they had to turn away two patients.
📧
Email:Re: [EXTERNAL] Oak Street Health - Elizabeth -- EMSAR Repair -- WO-01324689
Completed Dec 18, 2025
From: true.bey@oakstreethealth.com
To: ksmith@emsar.com
Yes, that works we are here 8a to 5pm
On Thu, Dec 18, 2025 at 11:53 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Hi True,
Would tomorrow morning work for the technician to come onsite?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
📅
WO-01327175 - Virtual Tech - Field Repair - Elizabeth - Oak Street Health - Elizabeth
Dec 19, 2025 9:00am – 10:00am
Work Order: WO-01327175
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Elizabeth
Address: 1000 S Elmora Ave, Elizabeth, NJ 07202
Manufacturer:
Model #:
Serial #:
Contact Name: True Bey
Contact Phone: 4642049848
Contact Email: true.bey@oakstreethealth.com
Due Date
Timeline
📞
Case Linked Dec 18, 10:38 AM
Case Number:00552785
Subject:CRITICAL - HCP L2 Review
Status:Closed
📋
▶
2
Work Order Created Dec 18, 11:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 18, 11:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:8m
🗓️
▶
2
Status: Scheduled Dec 18, 3:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-19T14:00:00.000+0000
🔧
Status: Tech On Site by Mohamed ShareedDec 19, 10:06 AM
From:Scheduled
To:Tech On Site
Duration in Previous:18h 49m
⏱️
▶
2
3x Labor Added Dec 19, 10:31 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site
To:Completed
Duration in Previous:30m
🏁
Status: Closed by Mohamed ShareedDec 19, 10:40 AM
From:Completed
To:Closed
Duration in Previous:4m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 22, 5:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 6h
⚠️7.8 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11d 0h
💰
▶
2
Status: Invoiced Jan 2, 6:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250448
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.2 business days (threshold: 1.0 business days)