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WO-01327177 ↗ ServiceMax

Johnson & Johnson EHW • Inspection • PSM

📍 EES - Cincinnati — 4545 Creek Rd, Cincinnati OH, 45242

Dec 18, 2025 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (10 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Dec 18 → Jan 15, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 19 of ? biz days used
Created: Dec 18, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 0
Dec 18 → Dec 18 Assigned ▶ Running 0 0
Dec 18 → Jan 15 Scheduled ▶ Running 18 18
Jan 15 → Jan 16 Tech On Site ▶ Running 1 19
Dispatch 0.0d
Coordinators 18.9d
Field Work 1.6d
Billing 2.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.9 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
2.1 days
Created: Dec 18, 2025 Due: Jan 15, 2026 Completed: Jan 16, 2026 (on time)
📅
19.5 days Total Age
⏱️
18.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
17.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00552792
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service Equipment to be inspected: • 2 Exam table • 2 stools • 3 stools with backs • 1 wheelchair • Centrifuge • 1 light • 2 Welch Allen wall unit with BP cuff, otoscope/ophthalmoscope/ speculums • 4 Scales (2 EHW, 2 Fitness center) • Thermometers • Portable otoscopes-2 • Portable ophthalmoscopes • 2 Refrigerators • 1 Freezer • Portable BP cuffs • 11 AEDs-Zoll • 4 Glucometers • 1 Titmus machine Scott Berry - 12/18/25 - 10:58 am https://www.ebiotrack.com/inspection.php?iid=31994
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tammy Lockhart
Owner
Leona Coonrod
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327177 (current) Invoiced
Inspection • Jordan Moceri
Created: Dec 18, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 76 days old
🚨
Primary Delay 18.6 days stuck in "Scheduled"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
18.6d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/19/26 DPatton - is there a new PO# for 2026 inspections?

12/18/25 CRamen - Spoke with Tammy and she requested scheduling for Thursday 1/15/2026 with arrival at around 11am. Tech to call Tammy when near for correct instructions 513-337-7379 or 7378.

🔧 Work Performed
inspection & calibration completed
🔍 Technician Findings
initial annual inspection
⚠️ Problem Description
Inspection: Initial Annual Inspection Service Equipment to be inspected: • 2 Exam table • 2 stools • 3 stools with backs • 1 wheelchair • Centrifuge • 1 light • 2 Welch Allen wall unit with BP cuff, otoscope/ophthalmoscope/ speculums • 4 Scales (2 EHW, 2 Fitness center) • Thermometers • Portable otoscopes-2 • Portable ophthalmoscopes • 2 Refrigerators • 1 Freezer • Portable BP cuffs • 11 AEDs-Zoll • 4 Glucometers • 1 Titmus machine Scott Berry - 12/18/25 - 10:58 am https://www.ebiotrack.com/inspection.php?iid=31994

Timeline

📞
Case Linked Dec 18, 10:53 AM
Case Number: 00552792
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 18, 11:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 18, 2:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 37m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-15T16:00:00.000+0000
🚨 19.0 business days
🔧
Status: Tech On Site by Jordan Moceri Jan 15, 11:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 20h
⏱️
▶
2 5x Labor Added Jan 15, 11:34 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site
To: Completed
Duration in Previous: 12h 29m
🏁
Status: Closed by Jordan Moceri Jan 15, 11:45 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 1.0 business days
💵
Status: Billing Review by Diane Patton Jan 19, 10:15 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 10h
⏳ 2.0 business days
📄
Status: Ready to Bill by Scott Berry Jan 21, 1:40 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 3h
📨
▶
2 Status: Invoice Pending Jan 21, 2:33 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251831

Bottlenecks

Scheduled
Duration: 18.6 business days (threshold: 2.0 business days)
Exceeded by 16.6 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00552792
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Jan 15, 11:00 AM
Created
Dec 18, 11:44 AM
Invoice #
SM-251831

Work Details (5)

Name Type Status Qty Amount Date
WL-03067491 Labor Open 2.0833333333333 $0.00 Jan 15, 11:34 PM
WL-03067492 Labor Open 3.4166666666667 $895.00 Jan 15, 11:34 PM
WL-03067493 Labor Open 2 $0.00 Jan 15, 11:34 PM
WL-03067494 Travel Open 104 - Jan 15, 11:34 PM
WL-03067495 Travel Open 104 - Jan 15, 11:34 PM

Details