2/4/2026 CRamen tech spoke with Tammy when he got on-site and she is not there and wanted to reschedule for Thursday 2/19 with tech arrival after 1pm
1/14/2026 CRamen spoke with Tammy needing us to re-schedule and she requested Wednesday 2/4/2026 with tech arrival between 8-10am.
12/18/2025 CRamen logged email scheduling: visit this site on a monthly basis, and my next visit is scheduled 1/20/26 – 1/21/26. Can we schedule this visit for 1/21/26 after 1 pm?
12/18/2025 CRamen Logged email requesting Monday 12/29/2025 with an arrival window between 10-12. Placeholder set
🔧Work Performed
Inspection: Initial Annual Inspection Service
🔍Technician Findings
initial inspection
⚠️Problem Description
Inspection: Initial Annual Inspection Service
Equipment to be inspected: • Blood pressure cuffs (1) • Thermometer (2) • Pulse oximeter (1) • Refrigerator (1) • Scale (2)
Scott Berry - 12/18/25 - 10:58 am
https://www.ebiotrack.com/inspection.php?iid=31995
📋
Outbound to +15133377379
Completed Jan 14, 2026
1/14/2026 CRamen spoke with Tammy needing us to re-schedule and she requested Wednesday 2/4/2026 with tech arrival between 8-10am.
📧
Email:RE: EMSAR Request for service at KDC - Shepherdsville (Email to schedule service)
Completed Dec 18, 2025
From: TLockha1@ITS.JNJ.com
To: cramen@emsar.com
Hey Charles, I visit this site on a monthly basis, and my next visit is scheduled 1/20/26 – 1/21/26. Can we schedule this visit for 1/21/26 after 1 pm? Tammy Lockhart, MSN, RN, COHN-SSite Lead (Cincinnati, Shepherdsville, Pittsburgh), Employee Health & WellbeingOffice: (513) 337-7379Mobile: (513) 581-7586Fax: (513) 337-7147Tlockha1@its.jnj.com We care for your physical, mental, emotional, and financial health to create a world of well-bein
📧
Email: EMSAR Request for service at KDC - Shepherdsville (Email to schedule service)
Completed Dec 18, 2025
To: tlockha1@its.jnj.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at KDC - Shepherdsville (Email to schedule service)
Body:
Hi Tammy Lockhart,
I hope you’re doing well. I’m reaching out to schedule a service appointment forInspection: Initial Annual Inspection Service
Equipment to be inspected: • Blood pressure cuffs (1) • Thermometer (2) • Pulse oximeter (1) • Refrigerator (1) • Scale (2)
Here’s the location information we have on fil
Work Order: WO-01327196
Account: Johnson & Johnson EHW
Customer Case Number:
Location: KDC - Shepherdsville
Address: 925 Conestoga Pkwy, Shepherdsville, KY 40165
Manufacturer:
Model #:
Serial #:
Contact Name: Tammy Lockhart
Contact Phone: 513-337-7379
Contact Email: tlockha1@its.jnj.com
Due Date
Timeline
📞
Case Linked Dec 18, 10:55 AM
Case Number:00552793
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 18, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 18, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 59m
🗓️
▶
2
Status: Scheduled Dec 18, 2:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-21T18:00:00.000+0000
🚨18.0 business days
📅
▶
2
Dispatch Scheduled Jan 14, 3:01 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-04T16:00:00.000+0000
🚨15.0 business days
🔧
Status: Tech On Site by Jordan MoceriFeb 4, 11:10 AM
From:Scheduled
To:Tech On Site
Duration in Previous:47d 20h
🔄
▶
2
Status: Reschedule Feb 4, 11:36 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-19T18:00:00.000+0000
⏱️
3x Labor Added Feb 4, 5:45 PM
Type:Labor, Travel
Status:Open
Qty:4.1666666666667, 0.33333333333333, 242
⚠️7.8 business days
📅
Dispatch Scheduled by Charles RamenFeb 16, 11:32 AM
Scheduled For:2026-02-19T18:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Jordan MoceriFeb 19, 1:07 PM
From:Scheduled
To:Tech On Site
Duration in Previous:15d 1h
⏱️
5x Labor Added Feb 19, 10:39 PM
Type:Labor, Travel
Status:Open
Qty:1.45, 1.3833333333333, 4.25, 242, 92
✔️
Status: Completed by Jordan MoceriFeb 19, 10:50 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 43m, 0m
⏳3.1 business days
📄
▶
2
Status: Ready to Bill Feb 24, 10:16 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254735
Bottlenecks
Scheduled
Duration: 31.6 business days (threshold: 2.0 business days)
Exceeded by 29.6 business days
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)