Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327293 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Meijer 321 — 7701 Broadview Rd., Seven Hills OH, 44131

Dec 18, 2025 → Dec 18, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 24, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: L2 Screening
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Dec 18, 2025 Completed: Dec 18, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0 / 4
Dec 18 → Dec 18 L2 Screening ▶ Running 0 0 / 4
Dec 18 → Dec 18 Assigned ▶ Running 0 0 / 4
Dispatch 0.1d
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.0 days
Billing
0.0 days
Created: Dec 18, 2025 Due: Dec 24, 2025 Completed: Dec 18, 2025 (6 days early)
📅
0.1 days Total Age
⏱️
0.1d in Closed Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552871
higi - 06
Closed
Use this password to access the kiosk:  JPL7JJFC If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327293 (current) Invoiced
Repair • Emmanuel Morales
Created: Dec 18, 2025 • Closed: Dec 18, 2025
Completed on schedule
Invoiced • 76 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Per Heather, advised unit is working.
🔍 Technician Findings
Kiosk is showing online in the portal
⚠️ Problem Description
Special Instructions: Heartbeat Missing “Blood Pressure“. Reoccurring error. See logs in kiosk portal Use this password to access the kiosk:  JPL7JJFC If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
📄 Description
Higi Station WI-FI

Timeline

📞
Case Linked Dec 18, 1:17 PM
Case Number: 00552871
Subject: higi - 06
Status: Closed
📋
▶
2 Work Order Created Dec 18, 2:47 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 18, 3:12 PM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Emmanuel Morales
From: L2 Screening
To: Assigned
Duration in Previous: 25m
✔️
Status: Completed by Emmanuel Morales
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
▶
3 Status: Ready to Bill Dec 18, 3:42 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249392

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00552871
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Emmanuel Morales
Scheduled
N/A
Created
Dec 18, 2:47 PM
Invoice #
SM-249392

Details