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WO-01327304 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Ocean Medical Center — 425 Jack Martin Blvd, Brick NJ, 08724

Dec 18, 2025 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 2, 2026
✗ SLA Missed (1 biz days late)
Active: 10 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Dec 18 → Jan 23, 2026
23 business days (not counted)
2d
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 27, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 2, 2026
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 4, 2026
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 18, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Jan 23 Ready for Release ⏸ Paused 23 —
Jan 23 → Jan 27 Scheduled ▶ Running 2 2
Jan 27 → Jan 27 Entered ▶ Running 0 2
Jan 27 → Feb 2 Ready for Scheduling ▶ Running 4 6
Feb 2 → Feb 4 Scheduled ▶ Running 2 8
Feb 4 → Feb 4 Entered ▶ Running 0 8
Feb 4 → Feb 6 Scheduled ▶ Running 2 10
Dispatch 0.1d
Holding 23.2d (excluded)
Coordinators 11.8d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
23.2 days
Coordinators
11.8 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 18, 2025 Due: Jan 2, 2026 Completed: Feb 6, 2026 (34 days late)
📅
32.9 days Total Age
⏱️
23.2d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552947
URGENT Philips WO Request
Closed
AILED SYSTEM SETUP TEST REQUIRES THREE WAY SOLONOID VALVE & ACM City Brick Planning Notes 12/15/2025 RArnold - Dispatching to Bryan for 12/18
Priority
High
Origin
Email
Reason
New Case
Contact
Matt Arneth
Owner
Kimberly Hardison
Created
Dec 18, 2025
Work Orders from this Case (2)
WO-01327304 (current) Invoiced
Repair • Davon Cox
Created: Dec 18, 2025 • Closed: Feb 5, 2026
WO-01327305 Invoiced
Repair • Davon Cox
Created: Dec 18, 2025 • Closed: Feb 5, 2026
Completed with minor delays
Invoiced • 76 days old
🚨
Primary Delay 23.2 days stuck in "Ready for Release"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
23.2d
Scheduled
7.5d / 2.0d SLA
Ready for Scheduling
4.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 RArnold - Fady working with customer on PO


01/21/2026 RArnold - Fady working with customer on PO


01/13/2026 RArnold - Fady working with customer on PO


01/05/2026 RArnold - Still waiting for quote to be accepted and customer to provide PO

12/31/2025 RArnold - Still waiting for quote to be accepted and customer to provide PO

12/18/2025 RArnold - WO for device that failed FCO81. PWO pending entitlement

🔧 Work Performed
Replaced AECM and 3Way Solonoid and brought the unit back to manufacturer specification.
🔍 Technician Findings
Replaced AECM and 3Way Solonoid and brought the unit back to manufacturer specification.
⚠️ Problem Description
FAILED SYSTEM SETUP TEST REQUIRES THREE WAY SOLONOID VALVE & ACM
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Dec 18, 3:15 PM
Case Number: 00552947
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 18, 4:04 PM
Work Order: WO-01327304
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Dec 18, 5:04 PM
From: Entered
To: Ready for Release
Duration in Previous: 59m
🚨 23.9 business days
👷
▶
3 Technician Assigned Jan 23, 3:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-27T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 35d 22h
⏳ 3.0 business days
🆕
Status: Entered by Megan Klose Jan 27, 4:15 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 4d 1h, 0m
⏳ 5.0 business days
🗓️
▶
3 Status: Scheduled Feb 2, 1:55 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Bryan Rodriguez
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-03T16:45:00.000+0000
⏳ 3.0 business days
🆕
▶
3 Status: Entered Feb 4, 12:24 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Davon Cox
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-04T18:00:00.000+0000
⏱️
4x Labor Added Feb 4, 10:11 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 60
⏳ 1.2 business days
✔️
▶
2 Status: Completed Feb 5, 11:18 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.1 business days
⏱️
▶
2 Labor Added Feb 11, 9:28 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 10h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Ready for Scheduling
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00552947
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Feb 4, 1:00 PM
Created
Dec 18, 4:04 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03092272 Labor Open 1 $155.00 Feb 4, 10:11 PM
WL-03092273 Labor Open 3 $285.00 Feb 4, 10:11 PM
WL-03092274 Travel Open 60 $0.00 Feb 4, 10:11 PM
WL-03092275 Travel Open 60 $0.00 Feb 4, 10:11 PM
WL-03100657 Labor Open 0.016666666666667 $38.00 Feb 11, 9:28 AM

Details