Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327314 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Acct. Management • PC

📍 Agilent Training: DE-Little Falls Site - Central — 2850 Centerville Rd, Wilmington DE, 19808

Dec 18, 2025 → Dec 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Dec 18, 2025)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 18, 2025 Invoiced: Dec 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 0
Dec 18 → Dec 18 Completed ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.1 days
Created: Dec 18, 2025 Due: Dec 27, 2025 Completed: Dec 18, 2025 (9 days early)
📅
0.0 days Total Age
⏱️
0.1d in Invoice Pending Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552996
Closed
Use the Agilent Little Falls facility as location. This is just to bill Agilent for Lead bonus billing to Agilent only. Maria Davis Jose Gutierrez Hermilo Solano
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327314 (current) Invoiced
Acct. Management • Jose Gutierrez
Created: Dec 18, 2025 • Closed: Dec 18, 2025
Completed on schedule
Invoiced • 76 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Hermilo Solano Opportunity ID: 3005538388 Account: Westwood Laboratories Inc Program Name: Instrument Sales / SSD-Contract / Consumables Deal Value: $822.00 Bonus Payout: $25.00 Jose Gutierrez Opportunity ID: 3005264911 Account: DPT Laboratories Ltd Program Name: Instrument Sales / SSD-Contract / Consumables Deal Value: $1,802.00 Bonus Payout: $90.00 Opportunity ID: 3005620796 Account: Cerilliant Corp Program Name: Instrument Sales / SSD-Contract / Consumables Deal Value: $490.00 Bonus Payout: $15.00 Opportunity ID: 3005295278 Account: Tesla Inc Program Name: Instrument Sales / SSD-Contract / Consumables Deal Value: $95,933.00 Bonus Payout: $480.00 TOTAL BONUS PAYOUT: $585.00 Maria Davis Opportunity ID: 3005295575 Account: Universal Oil Products Inc Program Name: Instrument Sales / SSD-Contract / Consumables Deal Value: $58,578.00 Bonus Payout: $293.00
🔍 Technician Findings
See attachments for emails outlining payout amounts per tech
⚠️ Problem Description
Use the Agilent Little Falls facility as location. This is just to bill Agilent for Lead bonus billing to Agilent only. Maria Davis Jose Gutierrez Hermilo Solano

Timeline

📞
▶
3 Case Linked Dec 18, 4:29 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01327314
Type: Acct. Management
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
💵
▶
4 3x Expenses Added Dec 18, 4:44 PM
3x Expenses Added → Status: Completed → Status: Assigned → Technician Assigned
✔️
Status: Completed by David Carvalho
From: Ready for Scheduling
To: Completed
Duration in Previous: 15m
👷
Status: Assigned by David Carvalho
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by David Carvalho
Technician: a0h8Y00000JjDuFQAV, Jose Gutierrez
📄
▶
2 Status: Ready to Bill Dec 18, 5:03 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Hannah Shaw Dec 18, 5:53 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 44m
🚨 36.8 business days
🧾
Invoice Created Feb 11, 10:46 AM
Invoice Number: SM-249402

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00552996
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Acct. Management
Branch
N/A
Technician
Jose Gutierrez
Scheduled
N/A
Created
Dec 18, 4:30 PM
Invoice #
SM-249402

Work Details (3)

Name Type Status Qty Amount Date
WL-03042313 Expenses Open 1 $25.00 Dec 18, 4:44 PM
WL-03042314 Expenses Open 1 $585.00 Dec 18, 4:44 PM
WL-03042315 Expenses Open 1 $293.00 Dec 18, 4:44 PM

Details