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WO-01327318 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Misc. Inspection • P5

📍 Kingston Planned Parenthood — 21 GRAND STREET, KINGSTON NY, 12401

Dec 18, 2025 → Dec 26, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 26, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 26, 2025
4 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Dec 18, 2025 Completed: Dec 26, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0 / 5
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 0 / 5
Dec 18 → Dec 19 Assigned ▶ Running 1 1 / 5
Dec 19 → Dec 26 Scheduled ▶ Running 4 5 / 5
Dec 26 → Dec 26 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 6.3d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.3 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Dec 18, 2025 Due: Dec 26, 2025 Completed: Dec 26, 2025 (on time)
📅
5.3 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552985
eBiotrack - New Inspection Created
Closed
New Equipment Miscellaneous Inspection Site has a new ultrasound machine that needs inspection https://www.ebiotrack.com/omnicor/inspection.php?iid=10444
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chantelle Brown
Owner
Kimberly Hardison
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327318 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Dec 18, 2025 • Closed: Dec 26, 2025
Completed with minor delays
Invoiced • 76 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/19 KSmith -- Scheduled for 12/26 with Chantelle. 9-11am

12/18 KSmith -- Responded to Chantelle's email, providing 12/26 as a scheduled date and am awaiting response.

🔧 Work Performed
Completed misc inspection all work documented in ebiotrack S.O #: 1288-119009-10444-OMNI
🔍 Technician Findings
Completed misc inspection all work documented in ebiotrack S.O #: 1288-119009-10444-OMNI
⚠️ Problem Description
New Equipment Miscellaneous Inspection Site has a new ultrasound machine that needs inspection https://www.ebiotrack.com/omnicor/inspection.php?iid=10444

Timeline

📞
Case Linked Dec 18, 4:15 PM
Case Number: 00552985
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 18, 4:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 18, 5:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
🗓️
2 Status: Scheduled Dec 19, 7:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-26T14:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Dec 26, 9:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
2 3x Labor Added Dec 26, 10:51 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 3m, 0m
2.0 business days
📄
3 Status: Ready to Bill Dec 29, 2:36 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250084
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00552985
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Dec 26, 9:30 AM
Created
Dec 18, 4:58 PM
Invoice #
SM-250084

Work Details (3)

Name Type Status Qty Amount Date
WL-03047835 Labor Open 2.25 $335.25 Dec 26, 10:51 AM
WL-03047836 Labor Open 0.5 $74.50 Dec 26, 10:51 AM
WL-03047837 Travel Open 93 - Dec 26, 10:51 AM

Details