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WO-01327345 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Columbus Transitional Center — 3900 Schatulga Road, Columbus GA, 31909

Dec 19, 2025 → Feb 5, 2026

🔴 Behind
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (24 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 2 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 15, 2026
15 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 17 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 6, 2026
15 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 19, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 23 Ready for Scheduling ▶ Running 2 2
Dec 23 → Dec 23 Assigned ▶ Running 0 2
Dec 23 → Jan 15 Scheduled ▶ Running 15 17
Jan 15 → Jan 15 Entered ▶ Running 0 17
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 17
Jan 15 → Jan 15 Assigned ▶ Running 0 17
Jan 15 → Feb 6 Scheduled ▶ Running 15 32
Dispatch 0.0d
Coordinators 34.5d
Billing 4.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.5 days
Over SLA
Billing
4.0 days
Created: Dec 19, 2025 Due: Feb 27, 2026 (6 days overdue)
📅
32.6 days Total Age
⏱️
15.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
31.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 4, 2026
Visit 2 Feb 5, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553030
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 19 pieces https://www.ebiotrack.com/inspection.php?iid=31997
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kimberly Gray
Owner
Leona Coonrod
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327345 (current) Invoice Pending
Inspection • Cynthia G Deville
Created: Dec 19, 2025 • Closed: Feb 5, 2026
Behind Schedule - Needs Attention
Invoice Pending • 75 days old
🚨
Primary Delay 15.7 days stuck in "Scheduled"
⏱️
Total Delay 31.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
31.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Invoiced
2.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10/26 DPatton - Are we supposed to be billing subcontractors cost in addition to the flat rate inspection price? (We are now starting to see subcontractor cost on the billing for multiple clients, please advise)

1/15/26 AJinerson - Reassigning tech due to availability, but keeping original scheduled date time of Thursday, 2/5 with arrival between 9:30am - 11:30am. CST


12/23/25 AJinerson - Sent email back to Kimberly confirming tech visit scheduled on 2/5/2026 with eta between 9:30am-11:30am.

Asking to confirm the below:

On-site contact:

Arrival instructions:

Specific requirements:


12/23/25 AJinerson - Received email back from Kimberly Gray requesting to schedule on 2/5/2026.


12/23/25 AJinerson - Sent email to POC Kimberly offering tech visit during the below weeks asking which date(s) would work best for them to schedule.

2/2/2026 - 2/6/2026 

2/9/2026 -2/13/2026

2/16/2026 - 2/20/2026

12/23/25 AJinerson - Called Kimberly Gray and left VM regarding scheduling service. 

🔧 Work Performed
performed inspection and completed entries to e-biotrack. POC signed at the close of the inspection inspected 18 pieces
🔍 Technician Findings
arrived to conduct inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 19 pieces https://www.ebiotrack.com/inspection.php?iid=31997

Timeline

📞
Case Linked Dec 19, 12:00 AM
Case Number: 00553030
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 19, 8:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 23, 11:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
📅
▶
2 Dispatch Scheduled Dec 23, 1:17 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 2h 9m
🚨 16.0 business days
🆕
▶
3 Status: Entered Jan 15, 11:40 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h6e00000II9FiAAL, Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-05T14:30:00.000+0000
🚨 11.0 business days
💵
Expenses Added Jan 30, 10:42 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Feb 4, 11:37 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
2 8x Labor Added Feb 5, 11:56 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21d 12h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Feb 10, 10:08 AM
From: Closed
To: Billing Review
Duration in Previous: 4d 10h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 10:53 AM
From: Billing Review, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 12, 6:05 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253572

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days
Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00553030
Closed

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Feb 5, 9:30 AM
Created
Dec 19, 8:23 AM
Invoice #
SM-253572

Work Details (13)

Name Type Status Qty Amount Date
WL-03084757 Expenses Open 1 $0.00 Jan 30, 10:42 AM
WL-03092409 Labor Open 3.5 $0.00 Feb 4, 11:37 PM
WL-03092410 Travel Open 175 - Feb 4, 11:37 PM
WL-03092411 Expenses Open 1 $0.00 Feb 4, 11:37 PM
WL-03092415 Expenses Open 1 $0.00 Feb 4, 11:38 PM
WL-03094748 Labor Open 0.5 $0.00 Feb 5, 11:56 PM
WL-03094749 Labor Open 2 $1,195.00 Feb 5, 11:56 PM
WL-03094750 Labor Open 2.5 $0.00 Feb 5, 11:56 PM
WL-03094751 Travel Open 9 - Feb 5, 11:56 PM
WL-03094752 Travel Open 132 - Feb 5, 11:56 PM
WL-03094753 Expenses Open 1 $0.00 Feb 5, 11:56 PM
WL-03094754 Expenses Open 1 $0.00 Feb 5, 11:56 PM
WL-03094755 Expenses Open 1 $0.00 Feb 5, 11:56 PM

Details