Re: Response Required Additional Information Needed []
Closed
Troubleshoot ECG signals and confirm settings.
We get readings and the number matches, but the actual waves are not reading. I am attaching a picture.
I dont have extra leads to try or a second machine. I can order new leads but this has been going on for 2 days now.
_
12/22 KSmith -- Scheduled for 12/26 with Amy. 9-11am
12/22 KSmith -- Sent email to schedule for 12/26
12/19/25 RBerry- Sent teams message to SRogers stating: Shawn RogersWO-01327358- HCP repair in Marcy, NY due 12/24/25. Looking at Bernard I don't think it makes sense to move anything around on Tuesday as those are pretty far out and the Misc is in the opposite direction of this repair. He will be in Oswego Monday which is about and hour and half away from this site. I just want to make sure there isn't anything crazy with the inspection on Monday and I can move that one. Or schedule this repair for 12/26
🔧Work Performed
Could not duplicate issue using our testing equipment, sim slim. moving the wires and cables did not cause distortion, nor did it distort while testing. The clips however did look somewhat tarnished. Recommended replacement of clips.
🔍Technician Findings
Upon arrival found unit, staff informed me of the issues they are having.
⚠️Problem Description
Troubleshoot ECG signals and confirm settings.
We get readings and the number matches, but the actual waves are not reading. I am attaching a picture.
I dont have extra leads to try or a second machine. I can order new leads but this has been going on for 2 days now.
_ https://www.ebiotrack.com/workorder.php?wo=70474
📧
Email:Re: MARCY VET CLINIC -- EMSAR Repair -- WO-01327358
Completed Dec 22, 2025
From: adarling@leatherstockingvet.com
To: ksmith@emsar.com, dnakoff@emsar.com
Thank you.
Yes, I will need the cost, if there is one to come on site before someone comes on site to get that approved.
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 22, 2025 4:24 PM
To: Ashley Darling <adarling@leatherstockingvet.com>; Dylan Nakoff <dnakoff@emsar.com>
Subject: RE: MARCY VET CLINIC -- EMSAR Repair -- WO-01327358
Thank you Ashley. I have
📧
Email:Re: MARCY VET CLINIC -- EMSAR Repair -- WO-01327358
Completed Dec 22, 2025
From: adarling@leatherstockingvet.com
To: ksmith@emsar.com
Yes, that's perfect.
Is there any charge for them to come look at the unit or just if it needs parts/fixing?
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 22, 2025 3:27 PM
To: Ashley Darling <adarling@leatherstockingvet.com>
Subject: RE: MARCY VET CLINIC -- EMSAR Repair -- WO-01327358
HI Ashley, It’s for the below problem description we received (Did not see a model/SN
📧
Email:Re: MARCY VET CLINIC -- EMSAR Repair -- WO-01327358
Completed Dec 22, 2025
From: adarling@leatherstockingvet.com
To: ksmith@emsar.com
Hi there!!
Is this regarding our ECG machine?
Just want to confirm.
Thanks!
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 22, 2025 8:25 AM
To: Ashley Darling <adarling@leatherstockingvet.com>
Subject: MARCY VET CLINIC -- EMSAR Repair -- WO-01327358
Hi Ashley, I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipmen
📧
Email: MARCY VET CLINIC -- EMSAR Repair -- WO-01327358
Completed Dec 22, 2025
To: adarling@leatherstockingvet.com
CC:
BCC:
Attachment: --none--
Subject: MARCY VET CLINIC -- EMSAR Repair -- WO-01327358
Body:
Hi Ashley,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at MARCY VET CLINIC located at 9225 River Rd, Ste 7?
· If not, would you have the contact information of the person I need to speak with?
· If you are the
📅
WO-01327358 - Virtual Tech - Field Repair - MARCY - MARCY VET CLINIC
Dec 26, 2025 9:00am – 10:00am
Work Order: WO-01327358
Account: Leatherstocking Vet Group
Customer Case Number:
Location: MARCY VET CLINIC
Address: 9225 RIVER RD STE 7, MARCY, NY 13403
Manufacturer:
Model #:
Serial #:
Contact Name: Ashley Darling
Contact Phone: 3158685148
Contact Email: adarling@leatherstockingvet.com
Due Dat
Timeline
📞
Case Linked Dec 17, 3:41 PM
Case Number:00552576
Subject:Re: Response Required Additional Information Needed []
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Dec 19, 8:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Dec 19, 4:21 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Bernard Thompson
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 22, 4:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-26T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Bernard ThompsonDec 26, 8:46 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 16h
⏱️
▶
2
5x Labor Added Dec 26, 9:16 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bernard Thompson
From:Tech On Site
To:Completed
Duration in Previous:30m
🏁
Status: Closed by Bernard ThompsonDec 26, 12:59 PM
From:Completed
To:Closed
Duration in Previous:3h 42m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 29, 1:28 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 0h
⚠️5.0 business days
📨
▶
2
Status: Invoice Pending Jan 5, 10:08 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.0 business days
🧾
Invoice Created Jan 7, 10:44 AM
Invoice Number:SM-250455
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)