Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327383 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Inspection • PSM

📍 Poughkeepsie Planned Parenthood — 17 NOXON STREET, POUGHKEEPSIE NY, 12601

Dec 19, 2025 → Dec 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (3 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 26, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 19, 2025 Completed: Dec 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0
Dec 19 → Dec 19 Assigned ▶ Running 0 0
Dec 19 → Dec 26 Scheduled ▶ Running 4 4
Dec 26 → Dec 26 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 5.1d
Field Work 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Field Work
0.9 days
Created: Dec 19, 2025 Due: Jan 30, 2026 Completed: Dec 26, 2025 (35 days early)
📅
5.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00552992
eBiotrack - New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 42 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10445
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chantelle Brown
Owner
Jessica Sells
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327383 (current) Invoiced
Inspection • Mohamed Shareed
Created: Dec 19, 2025 • Closed: Dec 26, 2025
Completed with minor delays
Invoiced • 75 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/19 KSmith -- Scheduled for 12/26 with Chantelle on WO-01327318
🔧 Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 1288-119011-10445-OMNI
🔍 Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 1288-119011-10445-OMNI
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 42 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10445

Timeline

📞
Case Linked Dec 18, 4:21 PM
Case Number: 00552992
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 19, 9:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 19, 10:54 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 57m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-26T16:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Dec 26, 10:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
▶
2 5x Labor Added Dec 26, 5:57 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 9m, 0m
⏳ 1.8 business days
📄
▶
2 Status: Ready to Bill Dec 29, 2:43 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250085

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00552992
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Dec 26, 11:00 AM
Created
Dec 19, 9:56 AM
Invoice #
SM-250085

Work Details (5)

Name Type Status Qty Amount Date
WL-03048320 Labor Open 0.75 $0.00 Dec 26, 5:57 PM
WL-03048321 Labor Open 3.75 $1,831.40 Dec 26, 5:57 PM
WL-03048322 Labor Open 2.25 $0.00 Dec 26, 5:57 PM
WL-03048323 Travel Open 19 - Dec 26, 5:57 PM
WL-03048324 Travel Open 73 - Dec 26, 5:57 PM

Details