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WO-01327384 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 TRINITY HEALTH LIVONIA HOSPITAL — 36475 5 MILE RD, LIVONIA MI, 48154-1971

Dec 19, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met (4 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Dec 27, 2025)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 26, 2025
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 26 → Dec 27, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Dec 27 → Dec 27, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 19, 2025 Invoiced: Dec 27, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 23 Scheduled ▶ Running 2 2
Dec 23 → Dec 23 Entered ▶ Running 0 2
Dec 23 → Dec 26 Scheduled ▶ Running 2 4
Dec 26 → Dec 27 Tech On Site ▶ Running 0 4
Dec 27 → Dec 27 Completed ▶ Running 0 4
Dispatch 0.3d
Coordinators 6.0d
Field Work 0.7d
Billing 3.8d
✓ SLA Met
Dispatch
0.3 days
Coordinators
6.0 days
Over SLA
Field Work
0.7 days
Billing
3.8 days
Over SLA
Created: Dec 19, 2025 Due: Jan 3, 2026 Completed: Dec 27, 2025 (7 days early)
📅
5.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553085
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):TAA25071084SA,TAA25091091SA Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
Joel Roy
Owner
Shelby Robinson
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327384 (current) Invoiced
Installation • Bennet O Dartey
Created: Dec 19, 2025 • Closed: Dec 26, 2025
Completed with minor delays
Invoiced • 75 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.2d / 1.0d SLA
WO Correction Needed
1.8d
L2 Review
1.3d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 DMalloy -Dispatching for FSE Paul M to complete on Friday 12/26/2025

🔧 Work Performed
Giraffe Incubator Carestation GIC Installation
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):TAA25071084SA,TAA25091091SA 1127803007,1127802029 Scale serial number(s): n/a *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GEHC MIC Installation - GIRAFFE INCUBATOR CARESTATION CS1

Timeline

📞
Case Linked Dec 19, 9:50 AM
Case Number: 00553085
Subject:
Status: Closed
📋
Work Order Created Dec 19, 9:56 AM
Work Order: WO-01327384
Type: Installation
Priority: PC
📅
▶
3 Dispatch Scheduled Dec 19, 11:05 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1h 8m
📅
Dispatch Scheduled by Deon Malloy Dec 19, 2:00 PM
Scheduled For: 2025-12-26T13:00:00.000+0000
⏳ 3.0 business days
🆕
▶
4 Status: Entered Dec 23, 10:02 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h5A00000HnhPcQAJ, Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-26T05:00:00.000+0000, 2025-12-26T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Deon Malloy Dec 23, 10:09 AM
Scheduled For: 2025-12-26T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Dec 23, 1:16 PM
Scheduled For: 2025-12-26T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 26, 12:28 PM
Scheduled For: 2026-01-02T18:30:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Dec 26, 1:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
⏱️
6x Labor Added Dec 26, 9:40 PM
Type: Labor, Travel
Status: Open
Qty: 5, 1, 3.5, 4, 335, 260
✔️
Status: Completed by Bennet Dartey Dec 26, 9:56 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 22m
🏁
Status: Closed by Bennet Dartey Dec 26, 10:21 PM
From: Completed
To: Closed
Duration in Previous: 24m
⏳ 1.2 business days
⏱️
Labor Added Dec 29, 11:03 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 29, 11:08 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 12h
📅
▶
2 Dispatch Scheduled Dec 29, 12:32 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: L2 Screening
To: Scheduled
Duration in Previous: 1h 23m
✏️
Status: WO Correction Needed by Deon Malloy Dec 29, 12:43 PM
From: Scheduled
To: WO Correction Needed
Duration in Previous: 10m
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Dec 30, 4:40 PM
From: WO Correction Needed
To: L2 Review
Duration in Previous: 1d 3h
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 8:24 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 15h 43m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.9 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00553085
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Dec 26, 1:30 PM
Created
Dec 19, 9:56 AM
Invoice #
SM-250436

Work Details (7)

Name Type Status Qty Amount Date
WL-03048424 Labor Open 5 $525.00 Dec 26, 9:40 PM
WL-03048425 Labor Open 1 $0.00 Dec 26, 9:40 PM
WL-03048426 Labor Open 3.5 $460.00 Dec 26, 9:40 PM
WL-03048427 Labor Open 4 $0.00 Dec 26, 9:40 PM
WL-03048428 Travel Open 335 $0.00 Dec 26, 9:40 PM
WL-03048429 Travel Open 260 $0.00 Dec 26, 9:40 PM
WL-03048818 Labor Open 0.016666666666667 $38.00 Dec 29, 11:03 AM

Details