Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327410 ↗ ServiceMax

FERNO • Preventive Maintenance • PSM

📍 META CARE EMS — 1316 W EULESS BLVD STE 600, EULESS TX, 76040

Dec 19, 2025 → Dec 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (2 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 29, 2025
4 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 19, 2025 Completed: Dec 29, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0
Dec 19 → Dec 22 Assigned ▶ Running 1 1
Dec 22 → Dec 29 Scheduled ▶ Running 4 5
Dispatch 0.0d
Coordinators 6.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Billing
0.0 days
Created: Dec 19, 2025 Due: Dec 24, 2025 Completed: Dec 29, 2025 (4 days late)
📅
5.1 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553142
PCS2502120.METACARE, CONTACT: TOMMY TUBBS
Closed
CUSTOMER NEEDS PM. NO PARTS ARE BEING SENTAT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR, PLEASE CONTACT SERVICE@FERNO.COM.
Priority
Standard
Origin
Email
Reason
New Case
Contact
TOMMY TUBBS
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327410 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Dec 19, 2025 • Closed: Dec 28, 2025
Completed with minor delays
Invoiced • 75 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
4.1d / 2.0d SLA
Closed
6.5d / 1.0d SLA
L2 Review
3.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8 KWeiss, Reviewed pictures and closing w/o for billing review.

12/22 KKelch called Tommy to schedule for 12/23 between 2 and 3 pm. Customer confirmed. 

12/19 KKelch called Tommy to schedule for 12/23 between 2 and 3 pm. Left VM. 

12/19/25 SReich - Left Tommy a vm, gave him the WO # and told him someone would be be reaching out to schedule.  

🔧 Work Performed
PM Service completed to manufacture specs. Functional testing and safety testing passed. This unit is ready to return to service. Additional 2 hours for wait time.
🔍 Technician Findings
PM Service requested. This unit is in proper working condition
⚠️ Problem Description
CUSTOMER NEEDS PM. NO PARTS ARE BEING SENTAT THIS TIME. IF PARTS ARE NEEDED FOR REPAIR, PLEASE CONTACT SERVICE@FERNO.COM.
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Dec 19, 10:59 AM
Case Number: 00553142
Subject: PCS2502120.METACARE, CONTACT: TOMMY TUBBS
Status: Closed
📋
▶
2 Work Order Created Dec 19, 11:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Dec 19, 11:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 22, 9:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-23T20:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 6x Labor Added Dec 28, 7:48 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 10h, 0m
⚠️ 5.0 business days
👀
Status: L2 Review by Nancy Suarez Jan 5, 3:23 PM
From: Closed
To: L2 Review
Duration in Previous: 7d 19h
⏳ 4.0 business days
🏁
Status: Closed by Keith Weiss Jan 8, 3:15 PM
From: L2 Review
To: Closed
Duration in Previous: 2d 23h
📄
▶
3 Status: Ready to Bill Jan 9, 9:59 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250881
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00553142
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 23, 3:00 PM
Created
Dec 19, 11:18 AM
Invoice #
SM-250881

Work Details (6)

Name Type Status Qty Amount Date
WL-03048563 Labor Open 0.5 $0.00 Dec 28, 7:48 PM
WL-03048564 Labor Open 1 $205.00 Dec 28, 7:48 PM
WL-03048565 Labor Open 2 $0.00 Dec 28, 7:48 PM
WL-03048566 Labor Open 4 $0.00 Dec 28, 7:48 PM
WL-03048567 Travel Open 23 $0.00 Dec 28, 7:48 PM
WL-03048568 Travel Open 230 $0.00 Dec 28, 7:48 PM

Details