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WO-01327412 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 UWMC Med Outpatient Ctr — 10330 Meridian Ave N Ste 350, Seattle, WA, 98133

Dec 19, 2025 → Dec 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 29, 2025
✓ SLA Met
Active: 5 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 29, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 19, 2025 Completed: Dec 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0
Dec 19 → Dec 19 Assigned ▶ Running 0 0
Dec 19 → Dec 29 Scheduled ▶ Running 5 5
Dec 29 → Dec 29 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Coordinators 5.9d
Field Work 0.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Dec 19, 2025 Due: Dec 29, 2025 Completed: Dec 29, 2025 (on time)
📅
5.9 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553152
Dispatch Request for Midmark Delivery UWMC Outpatient in Seattle WA SO 8684635 Delivering 29DEC2025
Closed
Please see the following technician request details for Midmark delivery. Travel and hotel authorized if Tim Holman is not available, requesting Jason Morris. Request Type: Medical Equipment Delivery Date of Delivery: 12/29/2025 Monday December 29th. Delivery Time: 9 to 9:20 am Time Technician needs to arrive at location: 8:30 am Estimated Time on Site (hours): 6 Product: 225-003 qty 8 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: UWMC Outpatient Medical Center Customer POC: Steve McGill Customer POC Email: smcgill@midmark.com Customer Street: 10330 Meridian Ave North, Suite 350 Customer City, State, Zip: Seattle, WA 98133-9463
Priority
Standard
Origin
Email
Reason
New Case
Contact
Steve McGill
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327412 (current) Invoiced
Delivery • Tim Holman
Created: Dec 19, 2025 • Closed: Dec 29, 2025
Completed with minor delays
Invoiced • 75 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-19 Mburris added to tech and cal per Problem Description notes

🔧 Work Performed
deliver, install, clean and test 8 225 exam chairs.
🔍 Technician Findings
delivery of 8 exam chairs
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. Travel and hotel authorized if Tim Holman is not available, requesting Jason Morris. Request Type: Medical Equipment Delivery Date of Delivery: 12/29/2025 Monday December 29th. Delivery Time: 9 to 9:20 am Time Technician needs to arrive at location: 8:30 am Estimated Time on Site (hours): 6 Product: 225-003 qty 8 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: UWMC Outpatient Medical Center Customer POC: Steve McGill Customer POC Email: smcgill@midmark.com Customer Street: 10330 Meridian Ave North, Suite 350 Customer City, State, Zip: Seattle, WA 98133-9463

Timeline

📞
Case Linked Dec 19, 11:18 AM
Case Number: 00553152
Subject: Dispatch Request for Midmark Delivery UWMC Outpatient in Seattle WA SO 8684635 Delivering 29DEC2025
Status: Closed
📋
▶
2 Work Order Created Dec 19, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
4 Technician Assigned Dec 19, 11:42 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-29T16:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Tim Holman Dec 29, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 23h
⏱️
Labor Added Dec 29, 11:39 AM
Type: Labor
Status: Open
Qty: 1
🚗
Travel Added Dec 29, 12:06 PM
Type: Travel
Status: Open
Qty: 25
💵
Expenses Added Dec 29, 2:22 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tim Holman Dec 29, 2:58 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 29m
⏱️
▶
2 3x Labor Added Dec 29, 3:55 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Tim Holman
From: Completed
To: Closed
Duration in Previous: 58m
⚠️ 5.0 business days
📄
▶
3 Status: Ready to Bill Jan 5, 4:51 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250527
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00553152
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Tim Holman
Scheduled
Dec 29, 11:00 AM
Created
Dec 19, 11:29 AM
Invoice #
SM-250527

Work Details (6)

Name Type Status Qty Amount Date
WL-03048868 Labor Open 1 $0.00 Dec 29, 11:39 AM
WL-03048905 Travel Open 25 $110.00 Dec 29, 12:06 PM
WL-03049039 Expenses Open 1 $0.00 Dec 29, 2:22 PM
WL-03049168 Labor Open 3 $330.00 Dec 29, 3:55 PM
WL-03049169 Labor Open 2 $0.00 Dec 29, 3:55 PM
WL-03049170 Travel Open 25 $0.00 Dec 29, 3:55 PM

Details