Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327417 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Curtis Sprague Trunk Stock — 7622 Fred's Folly Drive, Corpus Christi TX, 78414

Dec 19, 2025 → Dec 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✗ SLA Missed
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 28, 2025)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 28, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 19, 2025 Completed: Dec 28, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0
Dec 19 → Dec 19 Assigned ▶ Running 0 0
Dec 19 → Dec 28 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 4.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Created: Dec 19, 2025 Due: Dec 27, 2025 Completed: Dec 28, 2025 (on time)
📅
4.9 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553080
New Training Request
Closed
Dispatch please issue a training work order for CBT in EMSAR U for this technician
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327417 (current) Invoiced
Cross-Training • Curtis Sprague
Created: Dec 19, 2025 • Closed: Dec 28, 2025
Completed with minor delays
Invoiced • 75 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
4.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Training
🔍 Technician Findings
Training
⚠️ Problem Description
Dispatch please issue a training work order for CBT in EMSAR U for this technician

Timeline

📞
Case Linked Dec 19, 9:39 AM
Case Number: 00553080
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Dec 19, 11:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 19, 12:05 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 24m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-26T15:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Dec 28, 12:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Curtis Sprague
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 0h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 29, 3:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
🚨 10.0 business days
🧾
Invoice Created Jan 12, 11:05 AM
Invoice Number: SM-250093

Bottlenecks

Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00553080
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Curtis Sprague
Scheduled
Dec 26, 10:00 AM
Created
Dec 19, 11:40 AM
Invoice #
SM-250093

Work Details (1)

Name Type Status Qty Amount Date
WL-03048529 Labor Open 3 $0.00 Dec 28, 12:11 PM

Details