From: jiangx@chc1.com
To: ksmith@emsar.com
We can do the 31st.
Xinyi Jiang, MHA, RN
she/her/hers
Nurse Manager – Middletown & Enfield
Community Health Center, Inc.
675 Main Street, Middletown, CT 06457
5 N Main Street, Enfield, CT 06082
jiangx@chc1.com <mailto:jiangx@chc1.com>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, December 23, 2025 11:48 AM
To: Jiang, Xinyi <jiangx@chc1.com>
Subject: RE: CHC- Middletown (Medical) CT -- EMSAR
From: jiangx@chc1.com
To: ksmith@emsar.com
Unfortunately I may not be available on 12/29, any other dates we could do instead?
Xinyi Jiang, MHA, RN
she/her/hers
Nurse Manager – Middletown & Enfield
Community Health Center, Inc.
675 Main Street, Middletown, CT 06457
5 N Main Street, Enfield, CT 06082
jiangx@chc1.com <mailto:jiangx@chc1.com>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, December 23, 2025 11:34 AM
To: Jiang, Xinyi <jiangx@chc1.c
From: jiangx@chc1.com
To: ksmith@emsar.com
Hi yes Monday works.
Xinyi Jiang, MHA, RN
she/her/hers
Nurse Manager – Middletown & Enfield
Community Health Center, Inc.
675 Main Street, Middletown, CT 06457
5 N Main Street, Enfield, CT 06082
jiangx@chc1.com <mailto:jiangx@chc1.com>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 22, 2025 11:54 AM
To: Jiang, Xinyi <jiangx@chc1.com>
Subject: CHC- Middletown (Medical) CT -- EMSAR Ins
To: jiangx@chc1.com
CC:
BCC:
Attachment: --none--
Subject: CHC- Middletown (Medical) CT -- EMSAR Inspection -- WO-01327462
Body:
Hi Xinyi,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC- Middletown (Medical) CT located at 675 Main St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a
📋
Inbound from +18603445900
Completed Dec 19, 2025
New Miscellaneous Equipment Inspection
1 new AMBCO hearing machine need inspected.
Work Order: WO-01327462
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: CHC- Middletown (Medical) CT
Address: 675 Main St, Middletown, CT 06457
Manufacturer:
Model #:
Serial #:
Contact Name: Xinyi Jiang
Contact Phone: 4753065199 860-347-6971
Contact Email: jiangx
Timeline
📞
▶
3
Case Linked Dec 19, 1:56 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01327462
Type:Misc. Inspection
Priority:P5
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Status: Assigned Dec 22, 11:52 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Edward Arias
🗓️
▶
2
Status: Scheduled Dec 22, 1:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-05T15:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Kourtney SmithDec 23, 3:17 PM
Scheduled For:2025-12-31T15:00:00.000+0000
⚠️6.0 business days
⏱️
3x Labor Added Dec 31, 10:28 AM
Type:Labor, Travel
Status:Open
Qty:2.5, 0.75, 104
✔️
Status: Completed by Edward AriasDec 31, 11:21 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:8d 21h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 2, 11:15 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 23h, 0m
⏳2.0 business days
🧾
Invoice Created Jan 5, 8:24 AM
Invoice Number:SM-250366
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)