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WO-01327555 ↗ ServiceMax

GRANVILLE TOWNSHIP FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Granville Twp FD — 500 S Main St, Granville OH, 43023

Dec 22, 2025 → Jan 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed
Active: 7 biz days
🕐 Clock stopped: Invoiced (Jan 2, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 22 → Dec 22, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 2, 2026
5 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 22, 2025 Invoiced: Jan 2, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 22 L2 Screening ▶ Running 0 0
Dec 22 → Dec 22 Awaiting Parts ⏸ Paused 0
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1
Dec 23 → Dec 24 Assigned ▶ Running 1 2
Dec 24 → Dec 24 Entered ▶ Running 0 2
Dec 24 → Dec 24 Ready for Scheduling ▶ Running 0 2
Dec 24 → Dec 24 Assigned ▶ Running 0 2
Dec 24 → Dec 24 Entered ▶ Running 0 2
Dec 24 → Dec 24 Ready for Scheduling ▶ Running 0 2
Dec 24 → Dec 24 Assigned ▶ Running 0 2
Dec 24 → Jan 2 Scheduled ▶ Running 5 7
Dispatch 0.8d
Material Management 0.0d
Coordinators 8.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.8 days
Material Management
0.0 days
Coordinators
8.9 days
Over SLA
Billing
0.0 days
Created: Dec 22, 2025 Due: Jan 30, 2026 Completed: Jan 2, 2026 (28 days early)
📅
7.7 days Total Age
⏱️
5.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
6.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553400
eBiotrack - New Inspection Created
Closed
Q-00031653 Manufacturer & Model: Stryker Power Cot/Load Systems; Stryker Stair Chair Serial: Cots- 171039263, 171039264; Load- 171039122, 171039123; Chairs- 050239792, 050239793 Preventative maintenance on all but Cot SN-171039624, repair below. Cot SN -171039624 still having unloading issues after service recently. Not always lifting out of the track and getting stuck halfway out of the truck. Had technician do maintenance/repair 11/6/25 for same thing and was not fixed Please quote customer for PM's on, 2 power cots 2 manual stairchairs 1 Power-Load, power fastener Billable PM parts: 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 1 Power-Load, power fastener Billable PM parts: 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 1 hr. labor, if needed, for tech to re-evaluate issue with cot/Power-Load during PM's. Parts TBD if needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andrew Baughman
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327555 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Dec 22, 2025 • Closed: Jan 2, 2026
Completed with minor delays
Invoiced • 72 days old
🚨
Primary Delay 5.7 days stuck in "Scheduled"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.8d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel will be non billable per teams message and per note below

12/24/25 AJinerson - Call logged on WO-01327554. Called and confirmed with Chief Curtis to schedule repair WO-01327554 for Monday, 12/29 arrival between 10:30 a.m. - 12:30 p.m. per their requested date.

On-site contact: Chief Curtis 

(740) 225-0398

Arrival instructions: None, Chief Curtis will be onsite, tech can call him if needed. They will have the new battery onsite, delivering on Sunday, 12/28. 


Chief Curtis confirmed scheduling PM service WO-01327555 for Friday, 1/2 with eta between 9:30am-11:30 am as well. 



12/24/25 AJinerson - Call logged on WO-01327554. Spoke with Chief Curtis to check in and see if they still want to proceed with scheduling repair service on Fri. 12/26 (per call logged yesterday there was a possibility of him cancelling the repair service.) 

He confirmed the battery they got today did not fit the cot, and they ordered the correct battery but it will not be delivered until Sunday, 12/28. They are requesting to schedule service on Monday, 12/29, and looking to schedule PM service on Friday, 1/2. 

I let him know I would check with our team on our options for Monday and we would call him back to confirm a date/time for both. 


12/24/25 AJinerson - Confirmed w/ DCarvalho to reassign tech to DAntolin, but DAntolin would need to pick up parts from TBracken prior to service visit.


12/24/25 AJinerson - Original assigned FSE, TBracken (self scheduler) reached out regarding this PM WO, he confirmed he received the parts that are listed on this PM WO but also confirmed that FSE BGreen has the parts in stock as well.

Per notes from repair WO-01327554 it was confirmed w/ customer that we would not be able to service PMs during repair visit on Fri. 12/26:

  • -


12/23/25 RBerry- LM with Ryan at 614-940-8399 to discuss scheduling. See logged call on WO-01327554


12/23/2025 LHill-Called 7405870261 Ext 309 for Andrew Baughman to confirm contact & equipment. spoke with Matt. Andrew is off today. He advised they have a repair in the que as well and was wanting to get this scheduled ASAP. transferred the call to coordinator.

Call logged on WO-01327555.


12/23/2025 LHill-Called 7405870261 Ext 309 for Andrew Baughman to confirm contact & equipment. spoke with Matt. Andrew is off today. He advised they have a repair in the que as well and was wanting to get this scheduled ASAP. transferred the call to coordinator.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 050239792 - Asset ID: 13173289 Stryker Medical - 6252 Stair-Pro Serial #: 050239793 - Asset ID: 13175292 Stryker Medical - 6390 Power-LOAD Serial #: 171039122 - Asset ID: 13173290 Stryker Medical - 6390 Power-LOAD Serial #: 171039123 - Asset ID: 13173288 Stryker Medical - 6506 PowerPro Serial #: 171039263 - Asset ID: 13173287 Stryker Medical - 6506 PowerPro Serial #: 171039264 - Asset ID: 13175291
🔍 Technician Findings
pm
⚠️ Problem Description
Q-00031653 Manufacturer & Model: Stryker Power Cot/Load Systems; Stryker Stair Chair Serial: Cots- 171039263, 171039264; Load- 171039122, 171039123; Chairs- 050239792, 050239793 Please quote customer for PM's on, 2 power cots 171039263 171039264 2 manual stairchairs 050239792 050239793 1 Power-Load, power fastener 171039122 Billable PM parts: 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 1 Power-Load, power fastener 171039123 Billable PM parts: 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 1 hr. labor, if needed, for tech to re-evaluate issue with cot/Power-Load during PM's. Parts TBD if needed.

Timeline

📞
Case Linked Dec 22, 8:40 AM
Case Number: 00553400
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
Work Order Created Dec 22, 8:48 AM
Work Order: WO-01327555
Type: Preventive Maintenance
Priority: PSM
🔍
Status: L2 Screening by Sherry Reich Dec 22, 8:53 AM
From: Entered
To: L2 Screening
Duration in Previous: 5m
📦
2 Parts Requested Dec 22, 3:13 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6h 19m
📅
Status: Ready for Scheduling by Brittany Davis Dec 22, 3:25 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 12m
👷
2 Technician Assigned Dec 23, 1:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 49m
🔩
3x Parts Added Dec 23, 3:32 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 4, 1
🆕
2 Status: Entered Dec 24, 1:03 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dustin Antolin
🆕
4 Status: Entered Dec 24, 1:29 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Brandon Green
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-02T14:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 0m
⚠️ 6.0 business days
⏱️
2 13x Labor Added Jan 2, 5:43 PM
13x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 9d 4h
2.8 business days
📄
2 Status: Ready to Bill Jan 6, 10:10 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
4.0 business days
🧾
Invoice Created Jan 9, 12:50 PM
Invoice Number: SM-250546

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00553400
Closed
📦
Parts Order 00087137
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brandon Green
Scheduled
Jan 2, 9:30 AM
Created
Dec 22, 8:48 AM
Invoice #
SM-250546

Work Details (16)

Name Type Status Qty Amount Date
WL-03046493 Parts Open 2 $42.58 Dec 23, 3:32 PM
WL-03046494 Parts Open 4 $46.72 Dec 23, 3:32 PM
WL-03046495 Expenses Open 1 $0.00 Dec 23, 3:32 PM
WL-03052715 Labor Open 3.25 $0.00 Jan 2, 5:43 PM
WL-03052716 Travel Open 160 $0.00 Jan 2, 5:43 PM
WL-03052717 Labor Open 0.5 $205.00 Jan 2, 5:43 PM
WL-03052718 Labor Open 1 $246.00 Jan 2, 5:43 PM
WL-03052719 Labor Open 0.75 $82.00 Jan 2, 5:43 PM
WL-03052720 Labor Open 1 $246.00 Jan 2, 5:43 PM
WL-03052721 Labor Open 0.5 $205.00 Jan 2, 5:43 PM
WL-03052722 Labor Open 0.5 $82.00 Jan 2, 5:43 PM
WL-03052723 Labor Open 3 $0.00 Jan 2, 5:43 PM
WL-03052724 Travel Open 160 $0.00 Jan 2, 5:43 PM
WL-03052725 Parts Open 2 $132.30 Jan 2, 5:43 PM
WL-03052726 Parts Open 1 $166.05 Jan 2, 5:43 PM
WL-03052727 Parts Open 11 $25.08 Jan 2, 5:43 PM

Details