Troubleshoot OR bed motor not
malfunctioning. The motor is clicking when using foot pedal, yet bed is not moving up nor down
Site: CT-HartfordCity: Rocky HillCity: CTModel: Midmark -
230-001 City: 6281828
01/27/2026 SWeaver- Part that looks like PN: 002-0773-00 arrived in Wilmington via FXE Tracking 888126689780. In original package from PO-87399. No RMA or return shipment listed, and original PCB board was marked consumed by FSE in WO-01327559. Called @RBerry for assistance in determining purpose of return shipment and awaiting call back with further details.
1/7/26 RBerry- Updated due date based on parts. Removed delay code.
1/5 KSmith -- Scheduled for 1/7 with Joscelyn. 9-11am
1/5 KSmith -- Replied to Joscelyn's email about parts and advised they have shipped and are arriving tomorrow and can have the FSE onsite on Wednesday. Awaiting response
12/31 KHardison: No ETA. Updated due date.
Ship To Name: CT-Hartford
Ship To Address: 175 Capital Blvd Suite 100
Ship To City/State: ROCKY HILL, CT 06067
Waybill (Tracking #): 1ZE444250371492487
Carrier: UPS-Parcel-Ground
LINE NO: 2.1 QTY: 1 ITEM: 002-0773-00 SERIAL #: DESCRIPTION: KIT, PCB RITTER 230
12/23 KSmith -- Scheduled for 12/29 with Joscelyn. 9-11am
12/23 KSmith -- Per Jocelyn, Our center will be closed 12/24- 12/28 and 1/1-1/4 due to the holidays.
12/23 KSmith -- Sent email to schedule for Wednesday
12/22 KSmith -- Sent email to schedule for Wednesday
🔧Work Performed
12/29/25 Found base voltage 3VDC and back at 2VDC. Need new main PCB board.
01/07/25 Replaced main PCB. Tested all functions with staff no faults.
🔍Technician Findings
Chair has no base or back function.
⚠️Problem Description
Troubleshoot OR bed motor not
malfunctioning. The motor is clicking when using foot pedal, yet bed is not moving up nor down
Site: CT-HartfordCity: Rocky HillCity: CTModel: Midmark -
230-001 City: 6281828 https://www.ebiotrack.com/workorder.php?wo=70503
From: jsgomez@sonobello.com
To: ksmith@emsar.com
Ok, thanks for letting me know. We will gladly take a technician on Wednesday!
Joscelyn Gomez | RN, BSN
Sono Bello
It’s your life. Live it Beautifully.
175 Capital Boulevard, Suite 100
Rocky Hill, CT 06067
e: jsgomez@sonobello.com p: 860-352-1097 f: 860-607-0035
Visit us on the web - www.sonobello.com <https://protect.checkpoint.com/v2/r01/___http://www.sonobello.com/___.YzJ1OmVtc2FyMTpjOm86ZTJmYzdhZDE0MDdhYzc2ZDAyNDhiZDlmNjk4MTRhN2M6
From: jsgomez@sonobello.com
To: ksmith@emsar.com
Hi Kourtney,
Thank you for the update. It there any chance of a tech coming out tomorrow, as we have the additional surgeon on site tomorrow for the remained of the week?
Joscelyn Gomez | RN, BSN
Sono Bello
It’s your life. Live it Beautifully.
175 Capital Boulevard, Suite 100
Rocky Hill, CT 06067
e: jsgomez@sonobello.com p: 860-352-1097 f: 860-607-0035
Visit us on the web - www.sonobello.com <https://protect.checkpoint.com/v2/r01/_
From: jsgomez@sonobello.com
To: ksmith@emsar.com
Hi Kourtney,
I just wanted to follow up on this shipment, to see if we have a tracking number to expedite service, as we have a surgeon coming in on Monday with anticipation to start surgeries on Tuesday.
Joscelyn Gomez | RN, BSN
Sono Bello
It’s your life. Live it Beautifully.
175 Capital Boulevard, Suite 100
Rocky Hill, CT 06067
e: jsgomez@sonobello.com p: 860-352-1097 f: 860-607-0035
Visit us on the web - www.sonobello.com <https:/
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 30, 2025
To: jsgomez@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327559Location: CT-HartfordAddress: 175 Capital Blvd Suite 100 Rocky Hill, CT 06067Device: Problem Description: Troubleshoot OR bed motor not
malfunctioning. The motor is clicking when
From: jsgomez@sonobello.com
To: ksmith@emsar.com
Hi Kourtney,
We had a technician out this morning to work on the OR bed. It looks like we need a new PC panel for the bed. It is possible to have this shipment expedited, as we do have another surgeon coming in next week and will need all OR running? He is scheduled to start surgeries on 1/6. Please let me know if something that can be expedited given the Holiday. Our center is open 12/30 and 12/31 and is closed until 1/5.
Joscelyn Gomez |
From: jsgomez@sonobello.com
To: ksmith@emsar.com
Hi Kourtney,
Yes, Wednesday 12/31 works. If you have the availability to send someone out sooner that would be greatly appreciated, as we have a surgeon flying in the following week and will need all ORs fully functioning and running (in case there is an extended time to work on the Or bed is needed). Our center will be closed 12/24- 12/28 and 1/1-1/4 due to the holidays.
Joscelyn Gomez | RN, BSN
Sono Bello
It’s your life. Live it Beaut
To: jsgomez@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Re: CT-Hartford -- EMSAR Repair -- WO-01327559
Body:
Hi Jocelyn,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at CT-Hartford located at 175 Capital Blvd, Ste 100?
· If not, would you have the contact information of the person I need to speak with?
· If you are the correc
📧
Email: CT-Hartford -- EMSAR Repair -- WO-01327559
Completed Dec 22, 2025
To: jsgomez@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: CT-Hartford -- EMSAR Repair -- WO-01327559
Body:
Hi Jocelyn,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at CT-Hartford located at 175 Capital Blvd, Ste 100?
· If not, would you have the contact information of the person I need to speak with?
· If you are the correct person
📅
WO-01327559 - Virtual Tech - Field Repair - Rocky Hill - CT-Hartford
Jan 7, 2026 10:00am – 11:00am
Work Order: WO-01327559
Account: Sono Bello
Customer Case Number:
Location: CT-Hartford
Address: 175 Capital Blvd Suite 100, Rocky Hill, CT 06067
Manufacturer:
Model #:
Serial #:
Contact Name: JOCELYN GOMEZ
Contact Phone: 8603521097
Contact Email: jsgomez@sonobello.com
Due Date: 1/6/2026
Schedul