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WO-01327562 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Millbrook Road (3300-3331) — 1311 E Millbrook Rd, Raleigh NC, 27609

Dec 22, 2025 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (35 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Dec 22 → Feb 6, 2026
31 business days (counted)
Running total: 31 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 24, 2026
11 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 22, 2025 Completed: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 22 Ready for Scheduling ▶ Running 0 0
Dec 22 → Feb 6 Assigned ▶ Running 31 31
Feb 6 → Feb 24 Scheduled ▶ Running 11 42
Feb 24 → Feb 24 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 44.2d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.2 days
Over SLA
Field Work
0.2 days
Created: Dec 22, 2025 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
43.0 days Total Age
⏱️
31.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
43.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553376
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 34 pcs https://www.ebiotrack.com/inspection.php?iid=32013
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rashanda Joe
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327562 (current) Invoiced
Inspection • Christopher Morning
Created: Dec 22, 2025 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 72 days old
🚨
Primary Delay 31.9 days stuck in "Assigned"
⏱️
Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
31.9d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12 MOwens Sent email back to Rashanda to change the schedule date to Morning of 2/24.

2/6 MOwens Rashanda replied back that any day during the week of 2/23 works for her. Sent reply back to confirm scheduling the visit for 2/23 with arrival between 8-9am.

2/5 MOwens Called to speak to Rashanda Joe. Left a vm for her to call back or respond to the email to schedule the inspection visit during Feb. Sent email also

🔧 Work Performed
2-24-26 CTM - Performed Annual Inspection on all medica equipment located .Total of 33 pieces of equipment inspected. ALL PASS. Notified POC Rashanda Joe of findings and completion .
🔍 Technician Findings
2-24-26 CTM - Perform Annual Inspection on all medica equipment located . Notify POC Rashanda Joe of findings and completion .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 34 pcs https://www.ebiotrack.com/inspection.php?iid=32013

Timeline

📞
Case Linked Dec 22, 6:00 AM
Case Number: 00553376
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 22, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 24m
🚨 32.0 business days
📅
▶
2 Dispatch Scheduled Feb 6, 10:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 45d 22h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 12, 10:52 AM
Scheduled For: 2026-02-24T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Christopher Morning Feb 24, 7:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 20h
⏱️
2x Labor Added Feb 24, 7:55 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 14
⏱️
▶
2 Labor Added Feb 24, 9:02 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 15m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 10:55 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 27, 3:42 PM
Invoice Number: SM-254957

Bottlenecks

Assigned
Duration: 31.9 business days (threshold: 4.0 business hours)
Exceeded by 31.4 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00553376
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 24, 8:00 AM
Created
Dec 22, 9:30 AM
Invoice #
SM-254957

Work Details (3)

Name Type Status Qty Amount Date
WL-03117145 Labor Open 0.75 $0.00 Feb 24, 7:55 AM
WL-03117146 Travel Open 14 - Feb 24, 7:55 AM
WL-03117204 Labor Open 1.25 $1,000.00 Feb 24, 9:02 AM

Details