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WO-01327565 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Lee SP — 153 Pinewood Drive, Leesburg GA, 31763

Dec 22, 2025 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (22 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Jan 8, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 11 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 15, 2026
5 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 16 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 4, 2026
13 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 22, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Jan 8 Ready for Scheduling ▶ Running 11 11
Jan 8 → Jan 8 Assigned ▶ Running 0 11
Jan 8 → Jan 15 Scheduled ▶ Running 5 16
Jan 15 → Jan 15 Entered ▶ Running 0 16
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 16
Jan 15 → Jan 15 Assigned ▶ Running 0 16
Jan 15 → Feb 4 Scheduled ▶ Running 13 29
Dispatch 0.0d
Coordinators 31.3d
Billing 6.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.3 days
Over SLA
Billing
6.6 days
Over SLA
Created: Dec 22, 2025 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
29.6 days Total Age
⏱️
13.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553378
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 34 pcs https://www.ebiotrack.com/inspection.php?iid=32016
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Hendrix
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327565 (current) Invoiced
Inspection • Cynthia G Deville
Created: Dec 22, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 72 days old
🚨
Primary Delay 13.5 days stuck in "Scheduled"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
4.5d / 2.0d SLA
Ready to Bill
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/26 DPatton - Do we charge the inspection price of $1495 in addition to the subcontractor cost for this inspection?

CONFIRMED

1/15/26 AJinerson - Reassigning tech due to availability, but keeping original scheduled date time of Tuesday, 2/3 between 9am-11am arrival.


01/08/2026 LHill-Called 2297593066 for Amanda Hendrix. She confirmed contact & equipment. Confirmed 02/03 with tech arrival between 9-11.

Scheduling ahead needed: Yes 


Certain day or time: M-F 8AM-4:30 PM. Not a Monday 


Confirmed contact information is correct: Yes.  


Anything additional needed for tech to gain access to the facility: No 

🔧 Work Performed
COORDINATED WITH SITE CONTACT MOVEMENTS AND EQUIPMENT NEEDING TO BE INSPECTED CONDUCTED INSPECTION FAILING ONE PIECE AND PASSING 40 PIECES
🔍 Technician Findings
ARRIVED AT FACILITY TO CONDUCT INSPECTION
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 34 pcs https://www.ebiotrack.com/inspection.php?iid=32016

Timeline

📞
Case Linked Dec 22, 6:00 AM
Case Number: 00553378
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 9:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
👷
▶
4 Technician Assigned Jan 8, 1:20 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17d 3h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-03T14:30:00.000+0000
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Jan 15, 11:35 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h6e00000II9FiAAL, Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-03T14:00:00.000+0000
🚨 11.0 business days
💵
2x Expenses Added Jan 30, 10:37 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Feb 3, 11:56 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 12h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Feb 5, 2:47 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 14h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 6:31 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6d 3h
⏳ 2.7 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:57 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254036

Bottlenecks

Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00553378
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Feb 3, 9:00 AM
Created
Dec 22, 9:39 AM
Invoice #
SM-254036

Work Details (6)

Name Type Status Qty Amount Date
WL-03084750 Expenses Open 1 $0.00 Jan 30, 10:37 AM
WL-03084751 Expenses Open 1 $0.00 Jan 30, 10:37 AM
WL-03090746 Labor Open 0.5 $0.00 Feb 3, 11:56 PM
WL-03090747 Labor Open 5.25 $1,495.00 Feb 3, 11:56 PM
WL-03090748 Travel Open 14 - Feb 3, 11:56 PM
WL-03090749 Expenses Open 1 $0.00 Feb 3, 11:56 PM

Details