1/5 KSmith -- Scheduled for 2/11 with Caitlin. 9-11am
1/5 KSmith -- Site requested Wednesdays. Provided 2/11 and am awaiting response
1/5 KSmith -- Sent email to schedule for 2/9
12/29 KSmith -- Sent email to schedule for 2/9
12/23 KSmith -- Sent email to schedule for 2/9
🔧Work Performed
Inspected 31 items - Semi-Annual Equipment Calibration Service
🔍Technician Findings
Inspection
⚠️Problem Description
Semi-Annual Equipment Calibration Service
31 pieces
https://www.ebiotrack.com/omnicor/inspection.php?iid=10450
📧
Email:Re: Womens Medicine of Niagara -- EMSAR Inspection -- WO-01327568
Completed Jan 5, 2026
From: ctreichler@wmniagara.com
To: ksmith@emsar.com
Yes that is great, thank you. Do you have an idea what time it would be around?
On Mon, Jan 5, 2026 at 10:36 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Not a problem. Would Wednesday, February 11th work?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
📧
Email:Re: Womens Medicine of Niagara -- EMSAR Inspection -- WO-01327568
Completed Jan 5, 2026
From: ctreichler@wmniagara.com
To: ksmith@emsar.com
Good Morning,
Monday's are hard. Is it possible to do a Wednesday?
On Mon, Jan 5, 2026 at 9:35 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Hi Caitlin,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Womens Medicine of Niagara located at 5927 Military Rd?
* If not, would you
📧
Email: Re: Womens Medicine of Niagara -- EMSAR Inspection -- WO-01327568
Completed Jan 5, 2026
To: ctreichler@wmniagara.com
CC:
BCC:
Attachment: --none--
Subject: Re: Womens Medicine of Niagara -- EMSAR Inspection -- WO-01327568
Body:
Hi Caitlin,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Womens Medicine of Niagara located at 5927 Military Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
📧
Email: Re: Womens Medicine of Niagara -- EMSAR Inspection -- WO-01327568
Completed Dec 29, 2025
To: ctreichler@wmniagara.com
CC:
BCC:
Attachment: --none--
Subject: Re: Womens Medicine of Niagara -- EMSAR Inspection -- WO-01327568
Body:
Hi Caitlin,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Womens Medicine of Niagara located at 5927 Military Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
📧
Email: Womens Medicine of Niagara -- EMSAR Inspection -- WO-01327568
Completed Dec 23, 2025
To: ctreichler@wmniagara.com
CC:
BCC:
Attachment: --none--
Subject: Womens Medicine of Niagara -- EMSAR Inspection -- WO-01327568
Body:
Hi Caitlin,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Womens Medicine of Niagara located at 5927 Military Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We
📅
WO-01327568 - Inspection - Lewiston - Womens Medicine of Niagara
Feb 11, 2026 9:30am – 12:30pm
Work Order: WO-01327568
Account: Womens Medicine of Niagara
Customer Case Number:
Location: Womens Medicine of Niagara
Address: 5927 Military Rd, Lewiston, NY 14092
Manufacturer:
Model #:
Serial #:
Contact Name: Caitlin Treichler
Contact Phone: (716) 297-9379
Contact Email: ctreichler@wmniagara.
Timeline
📞
Case Linked Dec 22, 7:39 AM
Case Number:00553385
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 22, 9:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 23, 10:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Jan 5, 10:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-11T14:30:00.000+0000
🚨27.0 business days
🔧
Status: Tech On Site by Erwin ForsterFeb 11, 11:06 AM
From:Scheduled
To:Tech On Site
Duration in Previous:37d 0h
✔️
Status: Completed by Erwin ForsterFeb 11, 12:48 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 42m
⏱️
4x Labor Added Feb 11, 9:04 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:2, 1.8333333333333, 90
🏁
Status: Closed by Erwin ForsterFeb 11, 9:18 PM
From:Completed
To:Closed
Duration in Previous:8h 29m
⏳2.3 business days
📄
▶
3
Status: Ready to Bill Feb 16, 2:26 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-254131
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)