Confirming parts are on site with customer. Apologies for not including the tracking detail in my dispatch request.
Product: 5801
Seat will not raise or lower. Backrest will raise but only with physical assistance. Backrest will lower.
Start by checking all connections including foot control at back of table, actuator cables where they connect to pigtails and where pigtails connect to control box. Reseat all connections and test operation (note any changes). If still no change, or partial operation connect new foot control and again test operation (note any changes). If still no change or partial improvement, electrically connect replacement control box and again test functions.
Notes:
Complete attached inspection checklist and return to Brewer with copy of work order and invoice
Contact Tim Bentheimer at check in/out and for troubleshooting guidance as needed, 800-558-8777
Parts shipped directly to customer site
Please package all unused and defective parts for return to Brewer. Customer has received UPS call tags to facilitate the return.
Please contact me if you have any questions.
--Tim Bentheimer
Customer Experience Specialist - Technical Focus
P: 800.558.8777
1/6/26 NSuarez no Checklist asked if we didn't receive.
12/22 KKelch called Mary to schedule for 12/30 between 8 and 10 am. Customer confirmed.
🔧Work Performed
Tech was shown the chair and shown how it only works for the backrest. Tech was handed the box of parts that were sent to the customer. Tech started by checking the connections and everything seemed to be plugged in properly. Tech reseated the foot control but the chair's back rest was the only thing working. Tech switched out the foot control with the new one, 2102858 - Foot Control Pedal. After plugging in the foot control, tech function tested the chair and everything worked. Tech called Tim at Brewer, and Tim was happy that it was just the foot pedal. Tim wanted the tech to try the old foot pedal on a different chair, but it only worked the backrest. Tim told tech to put the box of parts and the old foot control, and have the customer send them back. Tech showed the charge nurse, Mary, and she was happy that the chair was working again. Tech told Mary about the box of parts, and she said they will handle the return.
🔍Technician Findings
Tech arrived on site and was told that the seat will not raise or lower. Backrest will raise but only with physical assistance. Backrest will lower.
⚠️Problem Description
Confirming parts are on site with customer. Apologies for not including the tracking detail in my dispatch request.
Product: 5801
Seat will not raise or lower. Backrest will raise but only with physical assistance. Backrest will lower.
Start by checking all connections including foot control at back of table, actuator cables where they connect to pigtails and where pigtails connect to control box. Reseat all connections and test operation (note any changes). If still no change, or partial operation connect new foot control and again test operation (note any changes). If still no change or partial improvement, electrically connect replacement control box and again test functions.
Notes:
Complete attached inspection checklist and return to Brewer with copy of work order and invoice
Contact Tim Bentheimer at check in/out and for troubleshooting guidance as needed, 800-558-8777
Parts shipped directly to customer site
Please package all unused and defective parts for return to Brewer. Customer has received UPS call tags to facilitate the return.
Please contact me if you have any questions.
--Tim Bentheimer
Customer Experience Specialist - Technical Focus
P: 800.558.8777
📋
Outbound to +18478424873
Completed Dec 22, 2025
12/22 KKelch called Mary to schedule for 12/30 between 8 and 10 am. Customer confirmed.
Jan 6, 2026 3:36pm
@Jessica Sells Did you receive Brewers checklist for this WO?
CC @Jennifer Johnson
Feb 16, 2026 6:42pm
@Andrew Przybyla Pls fill out a Brewer checklist. I've requested a blank one, just in case you don't have one. cc:@Jessica Sells @Nancy Suarez
📅
WO-01327569 - Repair - Barrington - Advocate Good Shepherd Hospital
Dec 30, 2025 9:00am – 11:00am
Work Order: WO-01327569
Account: THE BREWER COMPANY
Customer Case Number:
Location: Advocate Good Shepherd Hospital
Address: 27750 W. Hgwy 22 MOB 2 Ste G50, Barrington, IL 60010
Manufacturer:
Model #:
Serial #:
Contact Name: Mary Samion,
Contact Phone: 847-842-4873
Contact Email:
Due Date: 1/2/
PDF
2102928 HLT and FLEX Inspection checklist
Feb 18, 2026
PDF
2102928 HLT and FLEX Inspection checklist - 2-18-2026
Feb 18, 2026
Case #00553429 – Dispatch Request: PO 434363
Status: Closed | Priority: Standard
Confirming parts are on site with customer. Apologies for not including the tracking detail in my dispatch request.
Product: 5801
Seat will not raise or lower. Backrest will raise but only with physical assistance. Backrest will lower.
Start by checking all connections including foot control
💬Case Comment
Internal Feb 18, 2026 4:38pm
attached the check list
💬Case Comment
Internal Feb 17, 2026 10:54am
emaile communication between account manager and tech
💬Case Comment
Internal Feb 16, 2026 12:59pm
email communication between account manager and customer WO-01327569
💬Case Comment
Internal Feb 16, 2026 12:39pm
spoke with Jennifer Johnson she will reply to the customer
💬Case Comment
Internal Feb 12, 2026 2:32pm
WO-01327569
Timeline
📞
Case Linked Dec 22, 9:27 AM
Case Number:00553429
Subject:Dispatch Request: PO 434363
Status:Closed
📋
▶
3
Work Order Created Dec 22, 9:53 AM
Work Order Created → Expenses Added → Status: Ready for Scheduling