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← WO Overview

WO-01327572 ↗ ServiceMax

PT Solutions • Inspection • PC

📍 PT Solutions – Downers Grove — 1026 Ogden Ave Ste. 1026, Downers Grove IL, 60515

Dec 22, 2025 → Dec 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 23, 2025
✓ SLA Met
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 22, 2025 Completed: Dec 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 22 Ready for Scheduling ▶ Running 0 0
Dec 22 → Dec 22 Assigned ▶ Running 0 0
Dec 22 → Dec 23 Scheduled ▶ Running 1 1
Dec 23 → Dec 23 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 2.0d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Field Work
0.4 days
Billing
0.0 days
Created: Dec 22, 2025 Due: Dec 23, 2025 Completed: Dec 23, 2025 (on time)
📅
2.0 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553254
12/19/25 chat'd all, initial inspect, HCP, due date need clarified
Closed
Information from Scott Barnes: This is an initial inspection of a small Pt Solutions site, likely less than 20 pieces of equipment to be completed Tuesday 12/23 between 9-11 am CST by Andrew P. At no charge to the site I do not set anything up I’m ebt, the Atlanta location is their corporate hq the Downers Grove location is the site that we are delivering service to. https://www.ebiotrack.com/inspection.php?iid=32018
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maxim Potafiy
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327572 (current) Invoiced
Inspection • Andrew Przybyla
Created: Dec 22, 2025 • Closed: Dec 23, 2025
Completed with minor delays
Invoiced • 72 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech inspected and tested 16 pieces of equipment.
🔍 Technician Findings
Tech arrived on site and did an initial inspection on site.
⚠️ Problem Description
Information from Scott Barnes: This is an initial inspection of a small Pt Solutions site, likely less than 20 pieces of equipment to be completed Tuesday 12/23 between 9-11 am CST by Andrew P. At no charge to the site I do not set anything up I’m ebt, the Atlanta location is their corporate hq the Downers Grove location is the site that we are delivering service to. https://www.ebiotrack.com/inspection.php?iid=32018

Timeline

📞
Case Linked Dec 19, 3:19 PM
Case Number: 00553254
Subject: 12/19/25 chat'd all, initial inspect, HCP, due date need clarified
Status: Closed
⏳ 2.0 business days
📋
▶
5 Work Order Created Dec 22, 10:11 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000IICttAAH, Andrew Przybyla
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-23T15:00:00.000+0000
⏱️
4x Labor Added Dec 23, 9:33 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 60, 34
🔧
Status: Tech On Site by Andrew Przybyla Dec 23, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 44m
✔️
Status: Completed by Andrew Przybyla Dec 23, 12:14 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 14m
⏱️
2x Labor Added Dec 23, 12:21 PM
Type: Labor
Status: Open
Qty: 2, 1
🏁
Status: Closed by Andrew Przybyla Dec 23, 1:00 PM
From: Completed
To: Closed
Duration in Previous: 45m
📄
▶
2 Status: Ready to Bill Dec 24, 12:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 28, 11:48 AM
Invoice Number: SM-249904

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

📞
Case 00553254
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Inspection
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Dec 23, 10:00 AM
Created
Dec 22, 10:11 AM
Invoice #
SM-249904

Work Details (6)

Name Type Status Qty Amount Date
WL-03046039 Labor Open 1.5 $223.50 Dec 23, 9:33 AM
WL-03046040 Travel Open 60 - Dec 23, 9:33 AM
WL-03046041 Travel Open 34 - Dec 23, 9:33 AM
WL-03046042 Expenses Open 1 $0.00 Dec 23, 9:33 AM
WL-03046226 Labor Open 2 $298.00 Dec 23, 12:21 PM
WL-03046227 Labor Open 1 $0.00 Dec 23, 12:21 PM

Details