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WO-01327597 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC of Waterbury (10448-21-010) — 51 North Elm Street, Waterbury CT, 06492

Dec 22, 2025 → Dec 29, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 30, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 5 of 5 biz days used
Created: Dec 22, 2025 Completed: Dec 30, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0 / 5
Dec 22 → Dec 22 Ready for Scheduling ▶ Running 0 0 / 5
Dec 22 → Dec 22 Assigned ▶ Running 0 0 / 5
Dec 22 → Dec 23 Scheduled ▶ Running 1 1 / 5
Dec 23 → Dec 23 Entered ▶ Running 0 1 / 5
Dec 23 → Dec 23 Assigned ▶ Running 0 1 / 5
Dec 23 → Dec 29 Scheduled ▶ Running 3 4 / 5
Dec 29 → Dec 30 Tech On Site ▶ Running 1 5 / 5
Dispatch 0.0d
Coordinators 5.8d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.8 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Dec 22, 2025 Due: Dec 30, 2025 Completed: Dec 30, 2025 (on time)
📅
5.0 days Total Age
⏱️
3.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553433
Closed
New Miscellaneous Equipment New Bili Meter https://www.ebiotrack.com/inspection.php?iid=32019
Priority
High
Origin
Phone
Reason
New Case
Contact
Manuela Benga
Owner
Kimberly Hardison
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327597 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Dec 22, 2025 • Closed: Dec 29, 2025
Completed with minor delays
Invoiced • 72 days old
🚨
Primary Delay 3.9 days stuck in "Scheduled"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/23 KSmith -- Rescheduled for 12/29 with Manuela. 11am-1pm

12/22 KSmith -- Scheduled for 1/5 with Manuela. 10am-12pm

12/22 KSmith -- Sent email to schedule for 1/5

🔧 Work Performed
Unpacked/setup new Bili meter function tested no faults. tagged and inventoried unit. All work documented in ebiotrack S.O #: 370-17224-32019.
🔍 Technician Findings
Site has new Bili meter.
⚠️ Problem Description
New Miscellaneous Equipment New Bili Meter https://www.ebiotrack.com/inspection.php?iid=32019

Timeline

📞
Case Linked Dec 22, 9:31 AM
Case Number: 00553433
Subject:
Status: Closed
📋
▶
2 Work Order Created Dec 22, 11:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 22, 11:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
🗓️
▶
2 Status: Scheduled Dec 22, 1:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-05T16:00:00.000+0000
🆕
▶
3 Status: Entered Dec 23, 12:03 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000HDTDDQA5, Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-29T16:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Dec 23, 4:09 PM
Scheduled For: 2025-12-29T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Dec 29, 6:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
⏱️
▶
2 5x Labor Added Dec 29, 7:29 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
🏁
Status: Closed by Mohamed Shareed Dec 29, 7:42 PM
From: Completed
To: Closed
Duration in Previous: 12m
📄
▶
2 Status: Ready to Bill Dec 30, 5:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.9 business days
🧾
Invoice Created Jan 3, 2:57 PM
Invoice Number: SM-250168

Bottlenecks

Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00553433
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Dec 29, 1:00 PM
Created
Dec 22, 11:22 AM
Invoice #
SM-250168

Work Details (5)

Name Type Status Qty Amount Date
WL-03049422 Labor Open 0.75 $0.00 Dec 29, 7:29 PM
WL-03049423 Labor Open 0.75 $111.75 Dec 29, 7:29 PM
WL-03049424 Labor Open 2.25 $183.08 Dec 29, 7:29 PM
WL-03049425 Travel Open 21 - Dec 29, 7:29 PM
WL-03049426 Travel Open 77 - Dec 29, 7:29 PM

Details