Asset 12979839 needs a new 002-1110-00
Model: Midmark - 230-001
Model Type: Exam Chair
Custom Field: Procedure Table
Notes:
Asset ID: 12979839
Site: Sono Bello - OR-Portland<https://www.ebiotrack.com/sites.php?sid=18069>
Department: Sono Bello
Depreciation Start Date:
Physical Location: OR 1
Depreciation Term: yrs
Serial #: V1482389
Derek S. Reynolds
Virtual Tech Team
derek.reynolds@emsar.com
888-841-5155 ext 2
Office: (937) 741-4833
[cid:643a1fbc-fbec-4f20-a043-f8bd59c61a1e]
EMSAR Confidentiality Notice: This electronic mail message, including any attachments, may contain information that is privileged, confidential, proprietary in nature, or otherwise private information that is protected by law from disclosure or subject to copyright and is intended only for the designated recipient. If you are not the designated recipient, you are hereby notified that any use, disclosure, distribution, reproduction, review, or copying is unauthorized and may be unlawful. If you have received this electronic message in error, please notify the sender immediately and delete the message completely from your computer system. Thank you.
1-5 Mburris called site spoke with Nancy and set 1-7 1pm
12-26 Mburris email set to POC looking for 1-2 ( Tim H )
12-24 Mburris email sent to POC
12-24 Mburris1Z01E3E70393925623
Estimated delivery
Friday, January 02 between 9:30 A.M. - 11:30 A.M.
12-23 Mburris
1Z01E3E70393925623
Estimated delivery date will be available when UPS receives the package.
🔧Work Performed
replace part 002-1110-00, test with success. Had issue with syncing back movements but was able to get working. show staff results.
🔍Technician Findings
foot control plug adapter broken
⚠️Problem Description
Asset 12979839 needs a new 002-1110-00
Model: Midmark - 230-001
Model Type: Exam Chair
Custom Field: Procedure Table
Notes:
Asset ID: 12979839
Site: Sono Bello - OR-Portland
Department: Sono Bello
Depreciation Start Date:
Physical Location: OR 1
Depreciation Term: yrs
Serial #: V1482389
Derek S. Reynolds
Virtual Tech Team
derek.reynolds@emsar.com
888-841-5155 ext 2
Office: (937) 741-4833
[cid:643a1fbc-fbec-4f20-a043-f8bd59c61a1e]
EMSAR Confidentiality Notice: This electronic mail message, including any attachments, may contain information that is privileged, confidential, proprietary in nature, or otherwise private information that is protected by law from disclosure or subject to copyright and is intended only for the designated recipient. If you are not the designated recipient, you are hereby notified that any use, disclosure, distribution, reproduction, review, or copying is unauthorized and may be unlawful. If you have received this electronic message in error, please notify the sender immediately and delete the message completely from your computer system. Thank you. https://www.ebiotrack.com/workorder.php?wo=70510
📋
Outbound to +19712692696
Completed Jan 5, 2026
1-5 Mburris called site spoke with Nancy and set 1-7 1pm
📧
Email: EMSAR Request for service at OR-Portland (Email to schedule service)
Completed Dec 26, 2025
To: pdxc01@sonobello.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at OR-Portland (Email to schedule service)
Body:
Hi Portland Practice Manager,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Exam Chair.
We currently have availability on 1-2 with an arrival window
📧
Email: EMSAR Request for service at OR-Portland (Email to schedule service)
Completed Dec 24, 2025
To: pdxc01@sonobello.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at OR-Portland (Email to schedule service)
Body:
Hi Portland Practice Manager,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Procedure Table.
We currently have availability on 1-6 with an arrival wi
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 22, 2025
To: pdxc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327630Location: OR-PortlandAddress: 5100 S Macadam Ave, Suite 180 Portland, OR 97239Device: Problem Description: Asset 12979839 needs a new 002-1110-00
Model: Midmark - 230-001
Model Ty
Work Order: WO-01327630
Account: Sono Bello
Customer Case Number:
Location: OR-Portland
Address: 5100 S Macadam Ave, Suite 180, Portland, OR 97239
Manufacturer:
Model #:
Serial #:
Contact Name: Portland Practice Manager
Contact Phone: (971) 269-2696
Contact Email: pdxc01@sonobello.com
Due Date:
Timeline
📞
▶
4
Case Linked Dec 22, 1:47 PM
Case Linked → Work Order Created → Parts Requested → Status: Awaiting Parts