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WO-01327725 ↗ ServiceMax

MIDDLEBURG HEIGHTS FIRE DEPARTMENT • Repair • P7

📍 Middleburg Heights Fire Dept — 15800 Bagley Rd, Middleburg Hgts OH, 44130

Dec 23, 2025 → Dec 23, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 5, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Dec 23, 2025 Completed: Dec 24, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0 / 7
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0 / 7
Dec 23 → Dec 23 Assigned ▶ Running 0 0 / 7
Dec 23 → Dec 23 Scheduled ▶ Running 0 0 / 7
Dec 23 → Dec 24 Tech On Site ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 0.2d
Field Work 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
1.2 days
Over SLA
Created: Dec 23, 2025 Due: Jan 5, 2026 Completed: Dec 24, 2025 (12 days early)
📅
1.2 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553658
EMS L2 Review * No quote needed* URGENT SERVICE NEEDED
Closed
**Customer needs this service scheduled ASAP they are down another medic due to MVA and need this one looked at ASAP Please call Chief Galgas at 440-487-8993 ASAP Stryker Medical - 6506 PowerPro Powered Cot Asset ID: 13243085 Serial #: 140339309 truck 2542 Trolley system is not locking when the cot is out of the vehicle. The technician will need to evaluate the unit and determine if parts are needed for repairs. *No parts order at this
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Janet Wolf DNU
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327725 (current) Invoiced
Repair • Dustin Antolin
Created: Dec 23, 2025 • Closed: Dec 23, 2025
Completed with minor delays
Invoiced • 71 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 RBerry- Spoke with Chief Galgas, scheduled for today. Advised technician will be onsite in about an hour. 

🔧 Work Performed
Checked for damages under trolley and transfer bar. Tightened trolley stop ramp.
🔍 Technician Findings
Trolley stop ramp loose. Trolley will not lock in place while in load position.
⚠️ Problem Description
**Customer needs this service scheduled ASAP they are down another medic due to MVA and need this one looked at ASAP Please call Chief Galgas at 440-487-8993 ASAP Stryker Medical - 6506 PowerPro Powered Cot Asset ID: 13243085 Serial #: 140339309 truck 2542 Trolley system is not locking when the cot is out of the vehicle. The technician will need to evaluate the unit and determine if parts are needed for repairs. *No parts order at this https://www.ebiotrack.com/workorder.php?wo=70527
📄 Description
6506 Power Pro XT

Timeline

📞
Case Linked Dec 22, 4:49 PM
Case Number: 00553658
Subject: EMS L2 Review * No quote needed* URGENT SERVICE NEEDED
Status: Closed
📋
▶
2 Work Order Created Dec 23, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 23, 9:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 43m, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-23T16:00:00.000+0000
🔧
Status: Tech On Site by Dustin Antolin Dec 23, 10:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 0m
⏱️
6x Labor Added Dec 23, 8:25 PM
Type: Labor, Travel
Status: Open
Qty: 0.91666666666667, 0.25, 0.75, 1.0833333333333, 15, 40
✔️
Status: Completed by Dustin Antolin Dec 23, 8:35 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 45m, 0m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Dec 29, 11:32 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250055

Bottlenecks

Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00553658
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Dec 23, 11:00 AM
Created
Dec 23, 9:05 AM
Invoice #
SM-250055

Work Details (6)

Name Type Status Qty Amount Date
WL-03046835 Labor Open 0.91666666666667 $0.00 Dec 23, 8:25 PM
WL-03046836 Labor Open 0.25 $0.00 Dec 23, 8:25 PM
WL-03046837 Labor Open 0.75 $0.00 Dec 23, 8:25 PM
WL-03046838 Labor Open 1.0833333333333 $0.00 Dec 23, 8:25 PM
WL-03046839 Travel Open 15 $0.00 Dec 23, 8:25 PM
WL-03046840 Travel Open 40 $0.00 Dec 23, 8:25 PM

Details