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WO-01327800 ↗ ServiceMax

Lion Health System • Inspection • PSM

📍 Valley Forge Medical Center & Hospital — 1033 West Germantown Pike, Norristown PA, 19043

Dec 23, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Dec 23 → Feb 20, 2026
39 business days (counted)
Running total: 39 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 26, 2026
4 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Dec 23, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0
Dec 23 → Feb 20 Assigned ▶ Running 39 39
Feb 20 → Feb 26 Scheduled ▶ Running 4 43
Feb 26 → Feb 26 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 44.5d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.5 days
Over SLA
Field Work
1.2 days
Created: Dec 23, 2025 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
44.0 days Total Age
⏱️
39.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553709
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 pcs https://www.ebiotrack.com/inspection.php?iid=32054
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alexie DeJesus
Owner
Jessica Sells
Created
Dec 23, 2025
Work Orders from this Case (1)
WO-01327800 (current) Invoiced
Inspection • Pero Popovic
Created: Dec 23, 2025 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 39.8 days stuck in "Assigned"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
39.8d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20 Margaret replied back to the email and said 2/26 works for her. Arrival between

2/19 MOwens Sent FU email to Alexis/ Gerry and Margret asking to schedule the visit during next week.

1/29 MOwens Sent an email to Alexis, Gerry and Margaret asking for good dates to schedule the inspection visit during Feb.

🔧 Work Performed
Performed annual equipment inspection ( 29 pcs ) . Worked with staff and Manager to find all equipment .
🔍 Technician Findings
Checked in with Manager for inspection of devices
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 pcs https://www.ebiotrack.com/inspection.php?iid=32054

Timeline

📞
Case Linked Dec 23, 6:00 AM
Case Number: 00553709
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 23, 12:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 39m
🚨 40.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 1:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-26T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Pero Popovic Feb 26, 10:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
▶
2 3x Labor Added Feb 26, 2:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From: Tech On Site
To: Completed
Duration in Previous: 3h 18m
🚗
▶
3 Travel Added Feb 26, 8:16 PM
Travel Added → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
🏁
Status: Closed by Pero Popovic
From: Completed
To: Closed
Duration in Previous: 6h 15m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Mar 3, 12:29 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255464

Bottlenecks

Assigned
Duration: 39.8 business days (threshold: 4.0 business hours)
Exceeded by 39.3 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00553709
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Pero Popovic
Scheduled
Feb 26, 10:00 AM
Created
Dec 23, 12:00 PM
Invoice #
SM-255464

Work Details (5)

Name Type Status Qty Amount Date
WL-03121394 Labor Open 2 $0.00 Feb 26, 2:02 PM
WL-03121395 Labor Open 4.0166666666667 $1,495.00 Feb 26, 2:02 PM
WL-03121396 Travel Open 84 - Feb 26, 2:02 PM
WL-03122213 Travel Open 84 - Feb 26, 8:16 PM
WL-03122218 Labor Open 2 $0.00 Feb 26, 8:17 PM

Details