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WO-01328038 ↗ ServiceMax

Convenient MD Urgent Care- Corporate • Inspection • PSM

📍 ConvenientMD Urgent Care - Nashua NH — 565 Amherst Street, Nashua NH, 03063

Dec 24, 2025 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (24 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Jan 13, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 12 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Jan 13 → Feb 6, 2026
17 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 24, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Jan 13 Ready for Scheduling ▶ Running 12 12
Jan 13 → Jan 13 Assigned ▶ Running 0 12
Jan 13 → Feb 6 Scheduled ▶ Running 17 29
Dispatch 0.0d
Coordinators 31.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.1 days
Over SLA
Billing
0.0 days
Created: Dec 24, 2025 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
30.0 days Total Age
⏱️
17.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
29.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554059
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 56 https://www.ebiotrack.com/inspection.php?iid=32064
Priority
High
Origin
Email
Reason
New Case
Contact
Ashley Allaire
Owner
John Rolston
Created
Dec 24, 2025
Work Orders from this Case (1)
WO-01328038 (current) Invoiced
Inspection • Nick O'Neill
Created: Dec 24, 2025 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 70 days old
🚨
Primary Delay 17.8 days stuck in "Scheduled"
⏱️
Total Delay 29.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
17.8d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/13 KSmith -- Scheduled for 2/5 with Olivia. 9-11am

1/13 KSmith -- Sent email to schedule for 2/5


01/08/2026 LHill-rec'd email from Olivia Connors-All out clinics are open 7 days a week 8:00am-8:00pm, just let us know a day and time so we can give the team onsite a heads up.


01/08/2026 LHill-sent email to Olivia Connors at OConnors@convenientmd.com


01/07/2026 LHill-rec'd email from Olivia Connors-Just a reminder that Ashley is out of office and I am the point of contact for scheduling.

Thank you,

Olivia Connors

Facilities Coordinator

ConvenientMD Urgent Care / APC

📞 Mobile: (603)-339-6191

OConnors@convenientmd.com

See logged email.



01/07/2026 LHill-sent email to Ashley Allaire at aallaire@convenientmd.com to confirm contact & equipment.


01/07/2026 LHill-LM at (603) 203-9795 for Ashley Allaire to confirm contact & equipment.


01/06/2026 LHill-sent email to Ashley Allaire at aallaire@convenientmd.com to confirm contact & equipment.


01/06/2026 LHill-LM at (603) 203-9795 for Ashley Allaire to confirm contact & equipment.

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 56 https://www.ebiotrack.com/inspection.php?iid=32064

Timeline

📞
Case Linked Dec 24, 6:00 AM
Case Number: 00554059
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 24, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
2 Technician Assigned Jan 13, 10:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 23h
🗓️
2 Status: Scheduled Jan 13, 12:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-05T14:00:00.000+0000
🚨 18.0 business days
⏱️
2 3x Labor Added Feb 6, 7:36 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23d 19h, 0m
3.0 business days
📄
3 Status: Ready to Bill Feb 10, 10:27 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253469
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00554059
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Feb 5, 9:00 AM
Created
Dec 24, 10:59 AM
Invoice #
SM-253469

Work Details (3)

Name Type Status Qty Amount Date
WL-03094815 Labor Open 2.5 $0.00 Feb 6, 7:36 AM
WL-03094816 Labor Open 3.5 $1,295.00 Feb 6, 7:36 AM
WL-03094817 Labor Open 2.5 $0.00 Feb 6, 7:36 AM

Details