Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328052 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Presbyterian Hospital- 165th St — 627 W 165th St, New York NY, 10032

Dec 24, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 24, 2025 Completed: Dec 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 Assigned ▶ Running 0 0
Dec 24 → Dec 26 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.8d
Field Work 0.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Field Work
0.0 days
Billing
1.6 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2025 Completed: Dec 26, 2025 (5 days early)
📅
1.8 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 24, 2025
Visit 2 Dec 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554134
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Dec 24, 2025
Work Orders from this Case (2)
WO-01328051 Invoiced
Preventive Maintenance • Alberto Galan
Created: Dec 24, 2025 • Closed: Dec 26, 2025
WO-01328052 (current) Invoiced
Preventive Maintenance • Alberto Galan
Created: Dec 24, 2025 • Closed: Dec 26, 2025
Completed with minor delays
Invoiced • 70 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Dec 24, 12:29 PM
Case Number: 00554134
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
4 Work Order Created Dec 24, 12:52 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h6e00000II9QOAA1, Alberto Galan
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-24T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Dec 26, 12:56 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Dec 26, 1:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Alberto Galan
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 29, 10:05 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00554134
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Dec 24, 8:00 AM
Created
Dec 24, 12:52 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03047990 Labor Open 1.5 $0.00 Dec 26, 12:56 PM
WL-03047991 Labor Open 2.5 $150.00 Dec 26, 12:56 PM
WL-03047992 Labor Open 1.5 $155.00 Dec 26, 12:56 PM
WL-03047996 Labor Open 0.25 $0.00 Dec 26, 1:00 PM
WL-03048740 Labor Open 0.016666666666667 $38.00 Dec 29, 10:05 AM

Details