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Detailed work order timeline, KPIs, and analysis

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WO-01328053 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Presbyterian Hospital- 165th St — 627 W 165th St, New York NY, 10032

Dec 24, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 24, 2025 Completed: Dec 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 Assigned ▶ Running 0 0
Dec 24 → Dec 26 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.7d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Billing
1.6 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2025 Completed: Dec 26, 2025 (5 days early)
📅
1.7 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
5 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 24, 2025
Visit 2 Dec 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554144
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
Victor Ibeka
Owner
Shelby Robinson
Created
Dec 24, 2025
Work Orders from this Case (1)
WO-01328053 (current) Invoiced
Preventive Maintenance • Alberto Galan
Created: Dec 24, 2025 • Closed: Dec 26, 2025
Completed with minor delays
Invoiced • 70 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Dec 24, 12:52 PM
Case Number: 00554144
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
4 Work Order Created Dec 24, 1:00 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h6e00000II9QOAA1, Alberto Galan
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-24T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Dec 26, 2:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 0h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 29, 10:05 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00554144
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Dec 24, 8:00 AM
Created
Dec 24, 1:00 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03048055 Labor Open 2.5 $150.00 Dec 26, 2:00 PM
WL-03048056 Labor Open 0.25 $0.00 Dec 26, 2:00 PM
WL-03048057 Labor Open 0.016666666666667 $155.00 Dec 26, 2:00 PM
WL-03048736 Labor Open 0.016666666666667 $38.00 Dec 29, 10:05 AM

Details