Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328060 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Yale-New Haven Hospital HVC Outpatient Services — 2 Devine St, North Haven CT, 06473

Dec 24, 2025 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (228 biz days early)
Active: 25 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Jan 9, 2026
9 business days (counted)
Running total: 10 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 13, 2026
2 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 12 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 20, 2026
4 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 16 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 2, 2026
9 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Dec 24, 2025 Completed: Feb 2, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Jan 9 Ready for Scheduling ▶ Running 9 10
Jan 9 → Jan 13 Scheduled ▶ Running 2 12
Jan 13 → Jan 13 Entered ▶ Running 0 12
Jan 13 → Jan 13 Ready for Scheduling ▶ Running 0 12
Jan 13 → Jan 20 Scheduled ▶ Running 4 16
Jan 20 → Jan 20 Entered ▶ Running 0 16
Jan 20 → Feb 2 Scheduled ▶ Running 9 25
Feb 2 → Feb 2 Tech On Site ▶ Running 0 25
Dispatch 1.6d
Coordinators 27.6d
Field Work 0.1d
Billing 1.3d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
27.6 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2026 Completed: Feb 2, 2026 (332 days early)
📅
25.6 days Total Age
⏱️
9.9d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
24.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554162
URGENT Philips WO Request
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
High
Origin
Email
Reason
New Case
Contact
Jacob Foote
Owner
Shelby Robinson
Created
Dec 24, 2025
Work Orders from this Case (1)
WO-01328060 (current) Invoiced
FCO • April Nuovo
Created: Dec 24, 2025 • Closed: Feb 2, 2026
Completed with significant delays
Invoiced • 70 days old
🚨
Primary Delay 9.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Scheduling
9.9d / 1.0d SLA
Scheduled
17.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 Mklose per April, parts are in, rescheduled for 2/2/26..

POC Adv device is located at:

2 DeVine St. North Haven, CT


01/13/2026 Mklose rcvd message from April, ask to dispatch for Monday. just ordering parts not going there.

01/09/2026 Mklose rcvd message from April, ask to dispatch for Monday. just ordering parts not going there.

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Dec 24, 2:07 PM
Case Number: 00554162
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 24, 2:16 PM
Work Order: WO-01328060
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Brandi Rodriguez Dec 26, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 21h
🚨 10.0 business days
👷
▶
3 Technician Assigned Jan 9, 8:46 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-14T01:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 20h
⏳ 3.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 13, 9:57 AM
Scheduled For: 2026-01-15T01:00:00.000+0000
🆕
▶
4 Status: Entered Jan 13, 12:10 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-14T14:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
🆕
▶
3 Status: Entered Jan 20, 12:20 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-25T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 27, 11:56 AM
Scheduled For: 2026-02-02T19:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by April Nuovo Feb 2, 5:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 5h
⏱️
3x Labor Added Feb 2, 5:55 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 116
✔️
▶
2 Status: Completed Feb 2, 6:45 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Feb 5, 12:16 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 52m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 48m

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00554162
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Feb 2, 2:30 PM
Created
Dec 24, 2:16 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03088541 Labor Open 0.5 $47.50 Feb 2, 5:55 PM
WL-03088542 Labor Open 2 $155.00 Feb 2, 5:55 PM
WL-03088543 Travel Open 116 $0.00 Feb 2, 5:55 PM
WL-03093050 Labor Open 0.016666666666667 $38.00 Feb 5, 12:16 PM

Details