L2 review - Healthcare * No quote needed, dispatch form attached
Closed
1) Equipment Model: L500PS
Serial #: 140482
2) Equipment Model: S400PN
Serial #: 200435
3) Equipment Model: S400PN
Serial #: 200437
Service Visit requested to replace parts on 3 EZ Way units:
SN 200437 – replace hand control assy and put green cap on right side (Up) toggle switch
SN 200435 – put green & black caps on toggle switches (Green/UP, Black/Down), replace rear caster, replace hand control assy, replaced strap on shin pad.
SN 140482 -- replace hand control assy and put green cap on right side (Up) toggle switch
Please let Heather/EZ Way know date of appt: hmccormick@ezlifts.com
If tech runs into any issues, please contact Service Dept (Casey, Caryn or Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time)
12/29 MOwens Lori replied back that she is working until 1pm on 12/31. Replied back scheduling the visit for 12/31.
12/24 MOwens Sent email to Lori requesting confirmation that the EZ Way parts have delivered so the repair visit can be scheduled for the next available opening in the tech's schedule.
🔧Work Performed
the hand control assembly was installed and tested.
the green cap was installed. the unit was function tested and returned to service in good working condition.
🔍Technician Findings
SN 200437 – replace hand control assy
put green cap on right side (Up) toggle switch
⚠️Problem Description
1) Equipment Model: L500PS
Serial #: 140482
2) Equipment Model: S400PN
Serial #: 200435
3) Equipment Model: S400PN
Serial #: 200437
Service Visit requested to replace parts on 3 EZ Way units:
SN 200437 – replace hand control assy and put green cap on right side (Up) toggle switch
SN 200435 – put green & black caps on toggle switches (Green/UP, Black/Down), replace rear caster, replace hand control assy, replaced strap on shin pad.
SN 140482 -- replace hand control assy and put green cap on right side (Up) toggle switch
Please let Heather/EZ Way know date of appt: hmccormick@ezlifts.com
If tech runs into any issues, please contact Service Dept (Casey, Caryn or Heather) (800)627-8940 and press ‘3’ for Service (available 7:00 am to 4:30 pm Central Time)
📄Description
EZ-Way Smart Stand, Sit to Stand Patient Lift (S400PN, S400PS, S500PN, S500PS)
📧
Email:RE: Edenwald 3 Ez Way Lift Repairs
Completed Dec 29, 2025
From: mowens@emsar.com
To: lwolford@edenwald.org
I will have my tech Michael Harris go there Wed morning to complete the repairs on the 3 lifts.
Thanks
Melissa
From: Lori Wolford <lwolford@edenwald.org>
Sent: Monday, December 29, 2025 12:54 PM
To: Melissa Owens <mowens@emsar.com>
Subject: RE: Edenwald 3 Ez Way Lift Repairs
Until around 1pm.
From: Melissa Owens <mowens@emsar.com <mailto:mowens@emsar.com> >
Sent: Monday, December 29, 2025 12:50 PM
To: Lori Wo
📧
Email:Edenwald 3 Ez Way Lift Repairs
Completed Dec 24, 2025
From: mowens@emsar.com
To: lwolford@edenwald.org
Lori
I just receive the 3 repair work orders for the lifts at your location that Michael Harris completed the PMs on and found the problems. Have you received the repair parts from EZ Way yet. Please confirm so we can look at scheduling for the next available opening in the tech’s schedule.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <
Work Order: WO-01328061
Account: EZ WAY
Customer Case Number: C1706
Location: Edenwald
Address: 800 Southerly Rd, Towson, MD 21286
Manufacturer: EZ-Way
Model #: Smart Stand (Series)
Serial #: 200437
Contact Name: Lori Wolford
Contact Phone: 410-339-6219
Contact Email: lwolford@edenwald.org
Due Date:
Case #00554100 – L2 review - Healthcare * No quote needed, dispatch form attached
Status: Closed | Priority: Standard
1) Equipment Model: L500PS
Serial #: 140482
2) Equipment Model: S400PN
Serial #: 200435
3) Equipment Model: S400PN
Serial #: 200437
Service Visit requested to replace parts on 3 EZ Way units:
SN 200437 – replace hand control assy and put green cap
💬Case Comment
Internal Jan 22, 2026 9:51am
00561273
Timeline
📞
Case Linked Dec 24, 10:15 AM
Case Number:00554100
Subject:L2 review - Healthcare * No quote needed, dispatch form attached
Status:Closed
📋
Work Order Created Dec 24, 2:51 PM
Work Order:WO-01328061
Type:Repair
Priority:P7
📅
Status: Ready for Scheduling by Jessica SellsDec 24, 3:13 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:22m
👷
▶
2
Technician Assigned Dec 24, 4:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:47m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 29, 1:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-31T16:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensDec 29, 1:54 PM
Scheduled For:2025-12-31T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Michael HarrisDec 31, 2:14 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
▶
2
3x Labor Added Dec 31, 10:35 PM
3x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type:Travel, Expenses
Status:Open
Qty:58, 53, 1
✔️
Status: Completed by Michael HarrisDec 31, 10:50 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 35m, 0m
⏳2.1 business days
📄
Status: Ready to Bill by Diane PattonJan 5, 10:56 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 12h
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Jan 6, 2:53 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250603
Bottlenecks
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)