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WO-01328087 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Main Line Hospitals Inc dbaRiddle Memorial Hospital — 1068 W Baltimore Pike, Media PA, 19063

Dec 24, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met (9 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
1d
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 24, 2025 Completed: Dec 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 26 Scheduled ▶ Running 0 1
Dispatch 1.2d
Coordinators 0.7d
Field Work 0.0d
Billing 1.6d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Coordinators
0.7 days
Field Work
0.0 days
Billing
1.6 days
Over SLA
Created: Dec 24, 2025 Due: Jan 9, 2026 Completed: Dec 26, 2025 (14 days early)
📅
1.2 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 23, 2025
Visit 2 Dec 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554175
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Dec 24, 2025
Work Orders from this Case (2)
WO-01328086 Invoiced
Repair • Alberto Galan
Created: Dec 24, 2025 • Closed: Dec 26, 2025
WO-01328087 (current) Invoiced
Repair • Alberto Galan
Created: Dec 24, 2025 • Closed: Dec 26, 2025
Completed with minor delays
Invoiced • 70 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Incident
🔍 Technician Findings
N/A
⚠️ Problem Description
Tempus LS Man Defibrillator - "Check Defibrillator electrodes" error message while in patient use. We have 2 LS units that failed on a cardiac arrest at the same time. Not recognizing electrodes. Pads changed out and they still are not recognized
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Dec 24, 4:36 PM
Case Number: 00554175
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 24, 5:00 PM
Work Order: WO-01328087
Type: Repair
Priority: PC
⏳ 1.9 business days
👷
▶
3 Technician Assigned Dec 26, 9:04 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 16h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-24T13:00:00.000+0000
⏱️
2x Labor Added Dec 26, 2:29 PM
Type: Labor
Status: Open
Qty: 3, 0.016666666666667
⏱️
▶
2 Labor Added Dec 26, 2:58 PM
Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled
To: Completed
Duration in Previous: 5h 54m
🏁
Status: Closed by Alberto Galan Dec 26, 3:04 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 29, 10:04 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00554175
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Dec 24, 8:00 AM
Created
Dec 24, 5:00 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03048091 Labor Open 3 $285.00 Dec 26, 2:29 PM
WL-03048092 Labor Open 0.016666666666667 $155.00 Dec 26, 2:29 PM
WL-03048129 Labor Open 0.25 $23.75 Dec 26, 2:58 PM
WL-03048732 Labor Open 0.016666666666667 $38.00 Dec 29, 10:04 AM

Details