Detailed work order timeline, KPIs, and analysis
Atrius Health • Calibration • PSM
📍 Atrius Health - Concord — 330 Baker St, Concord MA, 01742
Dec 26, 2025 → Feb 2, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 26 → Dec 26 | Created | ▶ Running | 0 | 0 |
| Dec 26 → Jan 6 | Ready for Scheduling | ▶ Running | 6 | 6 |
| Jan 6 → Jan 7 | On Hold | ▶ Running | 1 | 7 |
| Jan 7 → Jan 12 | Ready for Scheduling | ▶ Running | 3 | 10 |
| Jan 12 → Jan 13 | Assigned | ▶ Running | 1 | 11 |
| Jan 13 → Feb 2 | Scheduled | ▶ Running | 13 | 24 |
1/13 KSmith -- Scheduled for 2/2 with Michael. 7-730am. Staff is onsite as early as 5am. Site has 3 machines according to Michael
1/13 KSmith -- Provided 2/2, between 7-730am to Michael as a scheduled date and am awaiting response. Nick confirmed he can be onsite before 8am.
CONFIRMED
01/13/2026 LHill-rec'd email from Mike-I’d prefer to wait for a day where we can have this work done first thing in the morning. Like I mentioned earlier, they start seeing patients at 8 so the room may be occupied when they come and will be unable to get into the room.
See logged email.
01/12/2026 LHill-returned call to Michelle and she advised that she is not the POC for this location.
01/12/2026 LHill-rec'd call from Michelle George-she was returning by call from a few days ago. I advised I would call her back to see when we could get this scheduled. (my SMX was running extremely slow and didn't want her to wait so I advised I would call her back with a date.)
01/12/2026 LHill-sent email to Michael-We can have a tech onsite on Monday, February 2 between 9AM-11AM. Does that time work for you?
Scheduling ahead needed: Yes
Certain day or time: First thing in the morning, (I’m here at 5am) would be best due to the fact I DO NOT have the Infusion schedule. I believe they start seeing patients at 8am.
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: Yes
01/12/2026 LHill-rec'd email from Michael NcNulty-Any day is good. First thing in the morning, (I’m here at 5am) would be best due to the fact I DO NOT have the Infusion schedule. I believe they start seeing patients at 8am.No need to have the tech call as long as we know what day there coming. And yes you can use me as your contact.
See logged email.
01/12/2026 LHill-sent email to Michael McNulty at michael_mcnulty@atriushealth.org to confirm contact & equipment
1/7/26 SBerry: Temporary POC added to WO. Current POC is on extended leave; WO moved to RFS
1/7/26 SBerry: Email sent to account POC requesting updated site contact infor
01/6/2026 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
01/06/2026 LHill-sent email to Shawn Griffen at shawn_giffen@atriushealth.org to confirm contact & equipment.
01/06/2026 LHill-LM at 978-287-9364 for Shawn Griffen to confirm contact & equipment.
01/05/2026 LHill-sent email to Shawn Griffen at shawn_giffen@atriushealth.org to confirm contact & equipment.
01/05/2026 LHill-LM at 978-287-9364 for Shawn Griffen to confirm contact & equipment.
12/30/2025 LHill-sent email to Shawn Griffen at shawn_giffen@atriushealth.org to confirm contact & equipment.
12/30/2025 LHill-LM at 978-287-9364 for Shawn Griffen to confirm contact & equipment.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03087984 | Labor | Open | 1.5 | $75.00 | Feb 2, 12:16 PM |
| WL-03087985 | Labor | Open | 2 | $360.00 | Feb 2, 12:16 PM |