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WO-01328112 ↗ ServiceMax

Regional Women’s Health Management, LLC • Inspection • PSM

📍 INSTITUTE OF FEMALE PELVIC MEDICINE & FPM UROGYNECOLOGY CENTER — 3050 Hamilton Boulevard Suite 200, Allentown PA, 18103

Dec 26, 2025 → Dec 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (2 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 29, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 26, 2025 Completed: Dec 29, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 26 Ready for Scheduling ▶ Running 0 0
Dec 26 → Dec 26 Assigned ▶ Running 0 0
Dec 26 → Dec 29 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 2.1d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Field Work
0.2 days
Billing
0.0 days
Created: Dec 26, 2025 Due: Dec 31, 2025 Completed: Dec 29, 2025 (2 days early)
📅
2.0 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554204
eBiotrack - Automated New Inspection Created
Closed
Inventory Inspection Service 52 pieces https://www.ebiotrack.com/inspection.php?iid=32087
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marcie Taff
Owner
Sherry Reich
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328112 (current) Invoiced
Inspection • Pero Popovic
Created: Dec 26, 2025 • Closed: Dec 29, 2025
Completed with minor delays
Invoiced • 68 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26 Marcie replied back to the email and said Monday 12/29 in the morning is good for her. I told her the arrival will be between 9-10am.

12/26 MOwens Called to speak to Marcie Taff but the office is closed today. Will send an email

🔧 Work Performed
Performed annual equipment inspection 46 pcs Worked with staff to find all equipment .
🔍 Technician Findings
checked in with staff for inspection of devices
⚠️ Problem Description
Inventory Inspection Service 52 pieces https://www.ebiotrack.com/inspection.php?iid=32087

Timeline

📞
Case Linked Dec 25, 12:01 AM
Case Number: 00554204
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Dec 26, 8:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 26, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
🗓️
2 Status: Scheduled Dec 26, 9:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-29T14:00:00.000+0000
2.0 business days
⏱️
2 3x Labor Added Dec 29, 3:33 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From: Scheduled
To: Completed
Duration in Previous: 3d 5h
⏱️
2 2x Labor Added Dec 29, 5:06 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Pero Popovic Dec 29, 5:11 PM
From: Completed
To: Closed
Duration in Previous: 1h 37m
📄
2 Status: Ready to Bill Dec 30, 5:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.9 business days
🧾
Invoice Created Jan 2, 5:20 PM
Invoice Number: SM-250169

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

📞
Case 00554204
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Pero Popovic
Scheduled
Dec 29, 9:00 AM
Created
Dec 26, 8:49 AM
Invoice #
SM-250169

Work Details (6)

Name Type Status Qty Amount Date
WL-03049122 Labor Open 1.5 $0.00 Dec 29, 3:33 PM
WL-03049123 Labor Open 6.25 $1,018.80 Dec 29, 3:33 PM
WL-03049124 Travel Open 69 - Dec 29, 3:33 PM
WL-03049260 Labor Open 1.75 $0.00 Dec 29, 5:06 PM
WL-03049261 Travel Open 69 - Dec 29, 5:06 PM
WL-03049272 Expenses Open 1 $0.00 Dec 29, 5:10 PM

Details