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WO-01328125 ↗ ServiceMax

University of North Florida • Inspection • PSM

📍 University of North Florida — 1 UNF Drive, Jacksonville FL, 32224

Dec 26, 2025 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Jan 30, 2026
23 business days (counted)
Running total: 23 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 18, 2026
12 business days (counted)
Running total: 35 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Dec 26, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Jan 30 Ready for Scheduling ▶ Running 23 23
Jan 30 → Feb 18 Assigned ▶ Running 12 35
Feb 18 → Feb 23 Scheduled ▶ Running 3 38
Feb 23 → Feb 23 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 40.5d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.5 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Dec 26, 2025 Due: Feb 27, 2026 Completed: Feb 23, 2026 (4 days early)
📅
39.0 days Total Age
⏱️
24.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
39.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554207
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 92 pieces https://www.ebiotrack.com/inspection.php?iid=32090
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen McSheffrey
Owner
Sherry Reich
Created
Dec 25, 2025
Work Orders from this Case (1)
WO-01328125 (current) Invoiced
Inspection • Anthony Wright
Created: Dec 26, 2025 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 68 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 39.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Assigned
12.5d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 AJinerson - Received email back from Karen confirming tech visit for Monday, 2/23 with arrival between 10am-12pm.

POC onsite: Karen McSheffrey and/or Anthony Morrison

Arrival instructions: Tech can ask for Karen McSheffrey and/or Anthony Morrison at the front desk upon arrival. Included parking instructions below:


Please follow them and be sure you receive confirmation that your parking validation is active before leaving the garage to come to the office.



Link to access validation pass: Parking Code Link

 

Parking Voucher Code generated for you is: 597HFA

 

This voucher code allows guests to park in a Green, Blue or Gray space.

Parking Validation Instructions and Campus Map

Quick Notes:

  • After accessing the link provided, please use the voucher code along with your license plate immediately after parking on campus. Note most states use the number zero and not the letter O.
  • Guests parking in a disability parking space must also enter the code through the link provided.
  • All vehicles will need to park "nose in" to a space so that the license plate is visible.
  • All vehicles will need to park within the marked space lines and large vehicles should avoid parking on ramps within our parking garages for safety precautions.
  • Avoid parking in spaces marked "Reserved" or "Faculty/Staff".


2/17/26 AJinerson - Email to Karen offering tech visit on Mon. 2/23 with arrival between 10am-12pm.


2/17/26 AJinerson - Called Karen to schedule. Was transferred from site to Karen's office. Left VM for Karen regarding scheduling service. 

🔧 Work Performed
2/23/26 AMW - Performed annual inspection on all medical equipment located. Total of 91 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
2/23/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 92 pieces https://www.ebiotrack.com/inspection.php?iid=32090

Timeline

📞
Case Linked Dec 25, 6:00 AM
Case Number: 00554207
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Dec 26, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 24.0 business days
👷
2 Technician Assigned Jan 30, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 5h
🚨 13.0 business days
🗓️
2 Status: Scheduled Feb 18, 9:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-23T15:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 20, 10:08 AM
Scheduled For: 2026-02-23T16:00:00.000+0000
2.0 business days
🔧
2 Status: Tech On Site Feb 23, 11:46 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 46
⏱️
3x Labor Added Feb 23, 1:25 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 0.75, 20
✔️
2 Status: Completed Feb 23, 3:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 1m
4.0 business days
🔩
3 Parts Added Feb 26, 1:51 PM
Parts Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 22h, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
3.0 business days
🧾
Invoice Created Mar 2, 11:07 AM
Invoice Number: SM-254996

Bottlenecks

Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Assigned
Duration: 12.5 business days (threshold: 4.0 business hours)
Exceeded by 12.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00554207
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Feb 23, 11:00 AM
Created
Dec 26, 9:31 AM
Invoice #
SM-254996

Work Details (6)

Name Type Status Qty Amount Date
WL-03116082 Labor Open 0.75 $75.00 Feb 23, 11:48 AM
WL-03116083 Travel Open 46 - Feb 23, 11:48 AM
WL-03116220 Labor Open 3.25 $1,240.00 Feb 23, 1:25 PM
WL-03116221 Labor Open 0.75 $0.00 Feb 23, 1:25 PM
WL-03116222 Travel Open 20 - Feb 23, 1:25 PM
WL-03121361 Parts Open 1 $297.00 Feb 26, 1:51 PM

Details