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WO-01328148 ↗ ServiceMax

LIFE CARE AMBULANCE ELYRIA • Evaluation • P7

📍 Life Care Ambulance - W 23rd St. - Site ID: 22704 — 109 W. 23rd Street, Lorain OH, 44052

Dec 26, 2025 → Jan 5, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 7, 2026
✓ SLA Met (2 biz days early)
Active: 5 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 29, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 5, 2026
4 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 5 of 7 biz days used
Created: Dec 26, 2025 Completed: Jan 5, 2026
Business Days Used 5 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0 / 7
Dec 26 → Dec 29 Ready for Scheduling ▶ Running 1 1 / 7
Dec 29 → Dec 29 Assigned ▶ Running 0 1 / 7
Dec 29 → Jan 5 Scheduled ▶ Running 4 5 / 7
Jan 5 → Jan 5 Tech On Site ▶ Running 0 5 / 7
Dispatch 0.0d
Coordinators 6.2d
Field Work 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Field Work
0.4 days
Created: Dec 26, 2025 Due: Jan 7, 2026 Completed: Jan 5, 2026 (2 days early)
📅
5.7 days Total Age
⏱️
4.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554320
L2 review
Closed
Cot won’t raise off auto loader and doesn’t release from auto loader. Ted says he’s available on the 5th for repairs. Model:Stryker Medical - 6506 PowerProCity: SN 13175789 Technician to complete product eval,review,and testing to determine if any parts will be needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Doug Schwind
Owner
Leona Coonrod
Created
Dec 26, 2025
Work Orders from this Case (1)
WO-01328148 (current) Invoiced
Evaluation • Teddie Bracken
Created: Dec 26, 2025 • Closed: Jan 5, 2026
Completed with minor delays
Invoiced • 68 days old
🚨
Primary Delay 4.5 days stuck in "Scheduled"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 LHill-spoke with Doug at (440) 752-6045. He confirmed that 1/5/2026 with tech arrival between 9-11 works for him.

🔧 Work Performed
Per Stryker tech ops made sure manual release cable was in the correct adjustment, replaced Locking valve with no resolve, replaced B valve with no resolve, next step is to replace hydraulic sub assembly and customer does not want to spend that kind of money on a 20yr old cot. Took new parts off and reinstalled old B valve and locking valve
🔍 Technician Findings
Litter drifting with and without weight. Drifts more with weight
⚠️ Problem Description
Cot won’t raise off auto loader and doesn’t release from auto loader. Ted says he’s available on the 5th for repairs. Model:Stryker Medical - 6506 PowerProCity: SN 13175789 Technician to complete product eval,review,and testing to determine if any parts will be needed.
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 26, 1:08 PM
Case Number: 00554320
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Dec 26, 1:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 29, 2:42 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-05T13:15:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Teddie Bracken Jan 2, 10:43 AM
Scheduled For: 2026-01-05T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Teddie Bracken Jan 5, 1:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 22h
⏱️
▶
2 6x Labor Added Jan 5, 3:59 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Teddie Bracken
From: Tech On Site
To: Completed
Duration in Previous: 2h 27m
🏁
Status: Closed by Teddie Bracken Jan 5, 4:34 PM
From: Completed
To: Closed
Duration in Previous: 34m
⏳ 1.9 business days
📄
Status: Ready to Bill by Diane Patton Jan 6, 5:30 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
⏳ 3.8 business days
🧾
Invoice Created Jan 11, 10:07 PM
Invoice Number: SM-250632

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00554320
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
N/A
Technician
Teddie Bracken
Scheduled
Jan 5, 3:00 PM
Created
Dec 26, 1:46 PM
Invoice #
SM-250632

Work Details (6)

Name Type Status Qty Amount Date
WL-03053825 Labor Open 1.5 $0.00 Jan 5, 3:59 PM
WL-03053826 Labor Open 0.083333333333333 $0.00 Jan 5, 3:59 PM
WL-03053827 Labor Open 1.1666666666667 $0.00 Jan 5, 3:59 PM
WL-03053828 Labor Open 1 $0.00 Jan 5, 3:59 PM
WL-03053829 Travel Open 55 $0.00 Jan 5, 3:59 PM
WL-03053830 Travel Open 70 $0.00 Jan 5, 3:59 PM

Details