1/12 MOwens Sent an email to Onie that there is a conflict scheduling for 1/19. Sent reply to confirm scheduling for 1/21 instead.
01/08/2026 LHill-per Melissa tech can be there on 01/19
01/07/2026 LHill-rec'd email from Onie Merritt-Yes, I'm the point of contact for the
Albemarle County
630 Peter Jefferson Parkway 140
Charlottesville, VA 22911
Pantops clinic. I have January 19, 20 or 21 at 11am available.
Please let me know if any of those dates and time work for you.
I appreciate your time in advance.
See logged email.
12/30/2025 LHill-rec'd email back from purchasing support. They added "Onie Merritt" oniemerritt@careatc.com to the email thread.
12/30/2025 LHill-sent email to purchasingsupport@careatc.com to confirm contact & equipment.
🔧Work Performed
1-21-26 CTM - Performed Initial Annual Inspection on all medical equipment located . Total of 9 pieces inspected. ALL PASS. Notified POC Onie Merrit of findings and complete .
🔍Technician Findings
1-21-26 CTM - Perform Initial Annual Inspection on all medical equipment located . Notify POC Onie Merrit of findings and complete .
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32126
📧
Email:RE: EMSAR Request for service at Albemarle County VA - Pantops
Completed Jan 12, 2026
From: mowens@emsar.com
To: laura.hill@emsar.com, oniemerritt@careatc.com
Onie
I see that 1/19 was already scheduled for my tech Chris Morning at another health provider in NC. Can we change the schedule date to Wed. 1/21 instead?
Thanks
Melissa
From: Laura Hill <laura.hill@emsar.com>
Sent: Thursday, January 8, 2026 10:03 AM
To: Melissa Owens <mowens@emsar.com>
Cc: Rhea Berry <rhea.berry@emsar.com>
Subject: Re: EMSAR Request for service at Albemarle County VA - Pa
📧
Email:Re: EMSAR Request for service at Albemarle County VA - Pantops
Completed Jan 8, 2026
From: oniemerritt@careatc.com
To: purchasingsupport@careatc.com
Cc: rhea.berry@emsar.com, laura.hill@emsar.com, ashleyjonesgay@careatc.com, katiedouglass@careatc.com
This is the first time you received an email from this sender (oniemerritt@careatc.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Secured by Check Point Good afternoon,
Yes, I'm the point of contact for the
Albemarle County 630 Peter Jefferson Park
📧
Email: EMSAR Request for service at Albemarle County VA - Pantops
Completed Dec 30, 2025
To: purchasingsupport@careatc.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Albemarle County VA - Pantops
Body:
Hi Purchasing Support,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for CareATC.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular
📅
WO-01328198 - Inspection - Charlottesville - Albemarle County VA - Pantops
Jan 21, 2026 12:00pm – 6:00pm
Work Order: WO-01328198
Account: CareATC
Customer Case Number:
Location: Albemarle County VA - Pantops
Address: 630 Peter Jefferson Parkway 140, Charlottesville, VA 22911
Manufacturer:
Model #:
Serial #:
Contact Name: Onie Merrit
Contact Phone: 540.717.5089
Contact Email: oniemerritt@careatc.com
Timeline
📞
Case Linked Dec 29, 12:00 AM
Case Number:00554500
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 29, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 2, 3:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 4h
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Jan 8, 10:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2026-01-19T17:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Melissa OwensJan 12, 1:42 PM
Scheduled For:2026-01-21T17:00:00.000+0000
⚠️7.0 business days
⏱️
2x Labor Added Jan 21, 10:57 AM
Type:Labor, Travel
Status:Open
Qty:4, 227
🔧
Status: Tech On Site by Christopher MorningJan 21, 11:11 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 1h
⏱️
▶
2
Labor Added Jan 21, 12:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:1h 18m
⏱️
▶
2
2x Labor Added Jan 21, 4:30 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:4h 1m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Jan 23, 5:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳0.8 business days
🧾
Invoice Created Jan 25, 3:22 PM
Invoice Number:SM-252164
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)