2/19 MOwens Lynn replied back that 2/26 will work for her for the inspection visit. Arrival between 10-11am.
2/19 MOwens Sent email to Lynn Washington asking about scheduling during next week.
2/17 MOwens Called to speak to Lynn Washington. Left vm for her to call back to schedule the visit.
🔧Work Performed
02/26/2026 - JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of equipment inspected is 47. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍Technician Findings
02/26/2026 - JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
https://www.ebiotrack.com/inspection.php?iid=32125
📧
Email:Re: VA Dyersburg Outpatient Clinic Annual Tagged Equipment Inspection
Completed Feb 19, 2026
From: mowens@emsar.com
To: Agusta.Washington@va.gov
Ok. I'm going to send my tech James Duff to your location on 2/26. Look for the arrival between 10-11am.
Thanks
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Washington, Agusta L. <Agusta.Washington@va.gov>Sent: Thursday, February 19, 2026 1:59 PMTo: Melissa Owens <mowens
Called to speak to Lynn Washington. Left vm for her to call back to schedule the visit.
📅
WO-01328206 - Inspection - Dyersburg - VA Dyersburg Outpatient Clinic
Feb 26, 2026 9:00am – 1:00pm
Work Order: WO-01328206
Account: Sterling Medical
Customer Case Number:
Location: VA Dyersburg Outpatient Clinic
Address: 1067 Vendall Rd., Dyersburg, TN 38024
Manufacturer:
Model #:
Serial #:
Contact Name: Lynn Washington
Contact Phone: 731-287-7289 or 731-676-6763
Contact Email: a
Timeline
📞
Case Linked Dec 29, 12:00 AM
Case Number:00554499
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 29, 10:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 2, 4:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 5h
🚨30.9 business days
👷
Technician Assigned by Melissa OwensFeb 17, 1:33 PM
Technician:James Duff
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Feb 19, 2:15 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:47d 21h
📅
Dispatch Scheduled by Melissa OwensFeb 19, 2:29 PM
Scheduled For:2026-02-26T14:00:00.000+0000
⚠️5.0 business days
💵
2x Expenses Added Feb 25, 10:17 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
🔧
Status: Tech On Site by James DuffFeb 26, 11:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 21h
🚗
3x Travel Added Feb 26, 2:25 PM
Type:Travel, Expenses
Status:Open
Qty:5, 210
⏱️
▶
2
3x Labor Added Feb 27, 12:57 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by James Duff
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:13h 4m, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Mar 3, 12:41 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-255467
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 32.3 business days (threshold: 4.0 business hours)
Exceeded by 31.8 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)