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WO-01328213 ↗ ServiceMax

COUNTRY ROADS TRANSIT • Preventive Maintenance • PSM

📍 Country Roads Transit — One 5th St., Elkins WV, 26241

Dec 29, 2025 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (26 biz days late)
Active: 29 biz days
🕐 Clock stopped: Invoiced (Feb 10, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 2 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Dec 31 → Feb 10, 2026
27 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 29, 2025 Invoiced: Feb 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 31 Ready for Scheduling ▶ Running 2 2
Dec 31 → Dec 31 Assigned ▶ Running 0 2
Dec 31 → Feb 10 Scheduled ▶ Running 27 29
Dispatch 0.0d
Coordinators 31.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.1 days
Over SLA
Created: Dec 29, 2025 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)
📅
29.9 days Total Age
⏱️
28.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
28.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00554511
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 9 https://www.ebiotrack.com/inspection.php?iid=32138
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danny Wood
Owner
Shelby Robinson
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328213 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Dec 29, 2025 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 65 days old
🚨
Primary Delay 28.0 days stuck in "Scheduled"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
28.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 CRamen Logged email confirming Tuesday 2/10/2026 with an arrival window between 8-10am.


12/30/2025 CRamen Logged email requesting Tuesday 2/10/2026 with an arrival window between 8-10am. Placeholdet set

🔧 Work Performed
Braun - Millennium 2 Series Lift Serial #: 16052500459 - Asset ID: 13176933 Braun - Millennium 2 Series Lift Serial #: 17053100898 - Asset ID: 13176929 Braun - Millennium 2 Series Lift Serial #: 20022000431 - Asset ID: 13176930 Braun - Millennium 2 Series Lift Serial #: 20030400440 - Asset ID: 13176925 Braun - Millennium 2 Series Lift Serial #: 20081900482 - Asset ID: 13176931 Braun - NCL Century 2 Series Lift Serial #: 17082400014 - Asset ID: 13176928 Braun - NCL Century Series Lift Serial #: EB00948 - Asset ID: 13176926 Braun Ability - Century 2 Series (NCL) Serial #: eb00947 - Asset ID: 13176927 Braun Ability - Century 2 Series (NCL) Serial #: EB00946 - Asset ID: 13176932
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 9 https://www.ebiotrack.com/inspection.php?iid=32138

Timeline

📞
Case Linked Dec 29, 12:01 AM
Case Number: 00554511
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 11:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 30, 7:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 8h
🗓️
▶
2 Status: Scheduled Dec 31, 10:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-10T13:00:00.000+0000
🚨 26.0 business days
💵
2x Expenses Added Feb 6, 1:10 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
▶
3 4x Expenses Added Feb 10, 7:07 PM
4x Expenses Added → 12x Labor Added → Status: Closed
⏱️
12x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.66666666666667, 0.5, 20, 4.1666666666667, 250
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 41d 9h
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 12, 6:03 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
⚠️ 5.7 business days
🧾
Invoice Created Feb 20, 2:00 PM
Invoice Number: SM-253772

Bottlenecks

Ready for Scheduling
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554511
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Dustin Antolin
Scheduled
Feb 10, 8:00 AM
Created
Dec 29, 11:14 AM
Invoice #
SM-253772

Work Details (18)

Name Type Status Qty Amount Date
WL-03095328 Expenses Open 1 $0.00 Feb 6, 1:10 PM
WL-03095329 Expenses Open 1 $0.00 Feb 6, 1:10 PM
WL-03100017 Expenses Open 1 $0.00 Feb 10, 7:07 PM
WL-03100018 Expenses Open 1 $0.00 Feb 10, 7:07 PM
WL-03100019 Expenses Open 1 $0.00 Feb 10, 7:07 PM
WL-03100020 Expenses Open 1 $0.00 Feb 10, 7:07 PM
WL-03100029 Labor Open 0.75 $0.00 Feb 10, 7:10 PM
WL-03100030 Labor Open 0.75 $0.00 Feb 10, 7:10 PM
WL-03100031 Labor Open 0.66666666666667 $0.00 Feb 10, 7:10 PM
WL-03100032 Labor Open 0.66666666666667 $0.00 Feb 10, 7:10 PM
WL-03100033 Labor Open 0.66666666666667 $0.00 Feb 10, 7:10 PM
WL-03100034 Labor Open 0.66666666666667 $0.00 Feb 10, 7:10 PM
WL-03100035 Labor Open 0.75 $0.00 Feb 10, 7:10 PM
WL-03100036 Labor Open 0.66666666666667 $0.00 Feb 10, 7:10 PM
WL-03100037 Labor Open 0.5 $0.00 Feb 10, 7:10 PM
WL-03100038 Travel Open 20 $0.00 Feb 10, 7:10 PM
WL-03100039 Labor Open 4.1666666666667 $0.00 Feb 10, 7:10 PM
WL-03100040 Travel Open 250 $0.00 Feb 10, 7:10 PM

Details