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WO-01328215 ↗ ServiceMax

CLINTONVILLE AREA AMBULANCE SERVICE • Preventive Maintenance • PSM

📍 Clintonville Area Ambulance Service - 16 N Main St — 16 N Main St, Clintonville WI, 54929

Dec 29, 2025 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Dec 31 → Jan 22, 2026
14 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 17 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Feb 16, 2026
15 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 34 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Dec 29, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 31 Ready for Scheduling ▶ Running 2 2
Dec 31 → Jan 22 Assigned ▶ Running 14 16
Jan 22 → Jan 23 Entered ▶ Running 1 17
Jan 23 → Feb 16 Ready for Scheduling ▶ Running 15 32
Feb 16 → Feb 18 Assigned ▶ Running 2 34
Feb 18 → Feb 23 Scheduled ▶ Running 3 37
Feb 23 → Feb 23 Tech On Site ▶ Running 0 37
Dispatch 1.4d
Coordinators 38.4d
Field Work 5.1d
✗ SLA Missed
Dispatch
1.4 days
Over SLA
Coordinators
38.4 days
Over SLA
Field Work
5.1 days
Over SLA
Created: Dec 29, 2025 Due: Feb 27, 2026 Completed: Feb 28, 2026 (on time)
📅
42.0 days Total Age
⏱️
15.5d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
39.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 22, 2026
Visit 2 Feb 23, 2026
Visit 3 Feb 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554513
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 11 https://www.ebiotrack.com/inspection.php?iid=32139
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sheri Wendorf
Owner
Shelby Robinson
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328215 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Dec 29, 2025 • Closed: Feb 28, 2026
Completed with significant delays
Invoiced • 65 days old
🚨
Primary Delay 15.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 39.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Scheduling
17.5d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
4.1d / 1.0d SLA
04-Scheduled
0.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23 APrzybyla - Tech needs to keep WO open until Friday 2/27 to add travel expenses.

2/18 KKelch Cliff called me to schedule for 2/23 between 9 and 11 am. Customer confirmed. Please get approval before replacing parts

2/16 KKelch called Sheri to schedule for 2/23 between 9 and 11 am. Left VM, sent email. 

2/6/2026 CRamen mentioned in scheduling chat: David Carvalho Lawrence Yoder we have EMS PMs WO01328215 11pcs due EOM, Next Month 2 EMS PMs (45pcs) in IL and 1 in WI (4pc) as well as a HCP 19pc inspection WO01337526 in West Fargo ND...Ugh Just a heads up with No EMS tech in IL,WI and that ND mess


1/22/2026 CRamen escalating to another tech as APage is no longer with us. 


12/30/2025 CRamen Logged email requesting Monday 2/9/2026 and Tuesday 2/10/2626 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Tech arrived on site and PM'd 11 total units. Everything was entered into E-Bio Track. 4 - Power Cots 4 - Stair chairs 3 - Powered Fastener
🔍 Technician Findings
Semi-Annual Equipment PM Equipment: 11
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 11 https://www.ebiotrack.com/inspection.php?iid=32139

Timeline

📞
Case Linked Dec 29, 12:01 AM
Case Number: 00554513
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 11:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 30, 7:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 8h
🚨 15.6 business days
🆕
Status: Entered by Charles Ramen Jan 22, 4:03 PM
From: Assigned
To: Entered
Duration in Previous: 22d 20h
📅
Status: Ready for Scheduling by Shelby Robinson Jan 23, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 22h 47m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 16, 1:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23d 23h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 18, 12:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T15:00:00.000+0000
💵
Expenses Added Feb 18, 12:44 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
Expenses Added Feb 22, 11:27 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 23, 9:30 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Andrew Przybyla Feb 23, 10:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
💵
Expenses Added Feb 23, 12:48 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Feb 23, 5:48 PM
Status: Completed → 17x Travel Added → Status: 04-Scheduled
🚗
17x Travel Added
Type: Travel, Labor
Status: Open
Qty: 1696, 0.5, 4.5, 269, 10
📋
Status: 04-Scheduled by Ben Saur
From: Completed
To: 04-Scheduled
Duration in Previous: 1m
✔️
Status: Completed by Andrew Przybyla Feb 23, 5:57 PM
From: 04-Scheduled
To: Completed
Duration in Previous: 6m
💵
2x Expenses Added Feb 24, 2:58 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
2x Expenses Added Feb 25, 4:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
💵
Expenses Added Feb 26, 11:16 PM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Feb 27, 12:52 PM
Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 10
💵
Expenses Added Feb 27, 3:14 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 28, 12:22 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Andrew Przybyla Feb 28, 12:30 AM
From: Completed
To: Closed
Duration in Previous: 4d 6h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 4, 1:19 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255575

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Ready for Scheduling
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Completed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00554513
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andrew Przybyla
Scheduled
Feb 23, 10:00 AM
Created
Dec 29, 11:20 AM
Invoice #
SM-255575

Work Details (32)

Name Type Status Qty Amount Date
WL-03110327 Expenses Open 1 $0.00 Feb 18, 12:44 PM
WL-03115455 Expenses Open 1 $0.00 Feb 22, 11:27 AM
WL-03115922 Expenses Open 1 $0.00 Feb 23, 9:30 AM
WL-03116183 Expenses Open 1 $0.00 Feb 23, 12:48 PM
WL-03116722 Travel Open 1696 $0.00 Feb 23, 5:50 PM
WL-03116723 Labor Open 1 $0.00 Feb 23, 5:50 PM
WL-03116724 Labor Open 0.5 $0.00 Feb 23, 5:50 PM
WL-03116725 Labor Open 1 $0.00 Feb 23, 5:50 PM
WL-03116726 Labor Open 0.5 $0.00 Feb 23, 5:50 PM
WL-03116727 Labor Open 0.5 $0.00 Feb 23, 5:50 PM
WL-03116728 Labor Open 1 $0.00 Feb 23, 5:50 PM
WL-03116729 Labor Open 0.5 $0.00 Feb 23, 5:50 PM
WL-03116730 Labor Open 0.5 $0.00 Feb 23, 5:50 PM
WL-03116732 Labor Open 0.5 $0.00 Feb 23, 5:50 PM
WL-03116733 Labor Open 4.5 $0.00 Feb 23, 5:50 PM
WL-03116734 Travel Open 269 $0.00 Feb 23, 5:50 PM
WL-03116735 Labor Open 0.5 $0.00 Feb 23, 5:50 PM
WL-03116731 Labor Open 1 $0.00 Feb 23, 5:50 PM
WL-03116719 Labor Open 4.5 $0.00 Feb 23, 5:50 PM
WL-03116720 Travel Open 269 $0.00 Feb 23, 5:50 PM
WL-03116721 Labor Open 10 $0.00 Feb 23, 5:50 PM
WL-03117968 Expenses Open 1 $0.00 Feb 24, 2:58 PM
WL-03117967 Expenses Open 1 $0.00 Feb 24, 2:58 PM
WL-03119861 Expenses Open 1 $0.00 Feb 25, 4:38 PM
WL-03119862 Expenses Open 1 $0.00 Feb 25, 4:38 PM
WL-03122492 Expenses Open 1 $0.00 Feb 26, 11:16 PM
WL-03123373 Travel Open 1696 $0.00 Feb 27, 12:52 PM
WL-03123381 Labor Open 10 $0.00 Feb 27, 12:54 PM
WL-03123382 Expenses Open 1 $0.00 Feb 27, 12:54 PM
WL-03123383 Expenses Open 1 $0.00 Feb 27, 12:54 PM
WL-03123653 Expenses Open 1 $0.00 Feb 27, 3:14 PM
WL-03124576 Expenses Open 1 $0.00 Feb 28, 12:22 AM

Details