12/31/2025 CRamen re-scheduled due to Lake Effect snow storm in Cleveland area
12/29/25 RBerry- Received confirmation from LaToiya Johnson to schedule for 12/31/25 with arrival time between 12-2PM. See logged email. LaToiya states she will be the onsite contact that day.
12/29/25 RBerry- Emailed LaToiya Johnson to schedule for 12/31/25 with arrival time between 12-2PM. Waiting for confirmation. See logged email.
12/29/25 RBerry- Called site to schedule. Customer service could not reach the office and suggested emailing to schedule. Could not log call in RC. Logged call manually.
🔧Work Performed
checked unit and found seal was not set properly. Removed seal and reset it. Ran through a cycle and unit no longer leaks
🔍Technician Findings
seal not set properly
⚠️Problem Description
Troubleshoot:
autoclave, leaking at the bottom, when they tried to clean, error was displayed pressure is off, so they unplugged the equipment https://www.ebiotrack.com/workorder.php?wo=70581
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Glenville, OH (Email to schedule service)
Completed Dec 29, 2025
From: latoiya.johnson@oakstreethealth.com
To: rhea.berry@emsar.com
Hi Rhea,12/31/25 between 12-2PM works for the autoclave repair. I will be the onsite POC.Thank you, La'Toiya Johnson, Ed.D Practice Manager 10553 GlenvilleOffice 216-682-7702Oak Street Health I www.oakstreethealth.comOn Mon, Dec 29, 2025 at 4:16 PM Rhea Berry <rhea.berry@emsar.com> wrote:**** External Email - Use Caution ****Hi La'Toiya Johnson,I hope you’re doing well. I’m reaching out to schedule a service appointment f
📧
Email: EMSAR Request for service at Oak Street Health - Glenville, OH (Email to schedule service)
Completed Dec 29, 2025
To: latoiya.johnson@oakstreethealth.com
CC:
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Glenville, OH (Email to schedule service)
Body:
Hi La'Toiya Johnson,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repair on your autoclave.
Here’s the location information we have on file:
Location:
Oak Street Health - Glenville, OH
10553 St Clair Ave
Cleveland, OH 44108
Contact:
La'Toiya Johnson
216
📞
Call
Completed Dec 29, 2025
12/29/25 RBerry- Called site to schedule. Customer service could not reach the office and suggested emailing to schedule. Could not log call in RC. Logged call manually.
📋
Inbound from +12166827702
Completed Dec 29, 2025
autoclave, leaking at the bottom, when they tried to clean, error was displayed pressure is off, so they unplugged the equipment
📅
WO-01328224 - Virtual Tech - Field Repair - Cleveland - Oak Street Health - Glenville, OH
Jan 6, 2026 12:30pm – 2:30pm
Work Order: WO-01328224
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Glenville, OH
Address: 10553 St Clair Ave, Cleveland, OH 44108
Manufacturer:
Model #:
Serial #:
Contact Name: La'Toiya Johnson
Contact Phone: 216-682-7702
Contact Email: latoiya.johnson@oakstre
Timeline
📞
Case Linked Dec 29, 11:33 AM
Case Number:00554628
Subject:L2 review
Status:Closed
📋
▶
2
Work Order Created Dec 29, 11:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 29, 2:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 47m
🗓️
▶
2
Status: Scheduled Dec 29, 4:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-12-31T17:30:00.000+0000
⏳2.9 business days
📅
Dispatch Scheduled by Charles RamenDec 31, 10:20 AM
Scheduled For:2026-01-01T17:30:00.000+0000
📅
Dispatch Scheduled by Charles RamenDec 31, 10:33 AM
Scheduled For:2026-01-06T17:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Jordan MoceriJan 6, 1:26 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 20h
⏱️
▶
2
5x Labor Added Jan 6, 10:37 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 11m, 0m
📄
Status: Ready to Bill by Diane PattonJan 7, 2:55 PM
From:Closed
To:Ready to Bill
Duration in Previous:16h 17m
🚨18.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 2, 4:51 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 1h
🧾
▶
2
Invoice Created Feb 3, 2:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:21h 32m
Bottlenecks
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 17.5 business days (threshold: 1.0 business days)