1/26/2026 CRamen scheduled for Tuesday 1/27/2026 with tech arrival between 8-10am in logged email
1/23/2026 CRamen left a vm for Aaron to return call to schedule for Tuesday 1/27/2026 with tech arrival between 8-10am.
1/22/2026 CRamen escalating to another tech as APage is no longer with us.
12/30/2025 CRamen Logged email requesting Thursday 2/5 thru Friday 2/6/2026 with an arrival window between 9-11am. Placeholder set
🔧Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 19N-416860 - Asset ID: 13176911
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 19N-416866 - Asset ID: 13176910
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: L-788954 - Asset ID: 13176913
Ferno Washington Inc - Model 59-T PowerTraxx
Serial #: 19N-415697 - Asset ID: 13176321
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 12N-228218 - Asset ID: 13176317
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 12N228219 - Asset ID: 13176318
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: L794339 - Asset ID: 13176320
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 08007489 - Asset ID: 13176322
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: L-794634 - Asset ID: 13176324
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 19N-416865 - Asset ID: 13176915
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 08-071828 - Asset ID: 13176914
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 12N-228222 - Asset ID: 13176316
Ferno Washington Inc - Transcend (with tracks)
Serial #: 22C189287 - Asset ID: 03176323
Ferno Washington Inc - Transcend (with tracks)
Serial #: 22C189288 - Asset ID: 13176912
Ferno Washington Inc - Transcend (with tracks)
Serial #: 22C189289 - Asset ID: 13176319
Email:RE: EMSAR Request for service at Oshkosh Fire Department (Email to schedule service)
Completed Jan 26, 2026
From: adroessler@oshkoshwi.gov
To: cramen@emsar.com
Hi Chuck, Tomorrow could work. They can start at station 15 first thing where we have the most chairs, and then go to the other 5 stations and catch those (1-2 chairs per station). Let me know if that’s the plan. Aaron Aaron Droessler Division Chief of EMS City of Oshkosh Fire Department 920.236.5247 (O) 920.420.3749 (C) Follow us: Web | Facebook | X From: Chuck Ramen <cramen@emsar.com> Sent: Friday, January 23, 2026 12:
📋
Outbound to +19202365247
Completed Jan 23, 2026
1/23/2026 CRamen left a vm for Aaron to return call to schedule for Tuesday 1/27/2026 with tech arrival between 8-10am.
📧
Email: EMSAR Request for service at Oshkosh Fire Department (Email to schedule service)
Completed Dec 30, 2025
To: adroessler@ci.oshkosh.wi.us
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oshkosh Fire Department (Email to schedule service)
Body:
Hi AARON DROESSLER,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Semi-Annual Equipment PM
15 pcs EMS Stairchairs
Here’s the location information we have on file:
Location:
Oshkosh Fire Department
101 COURT ST
Oshkosh, WI 54901
Contact:
AARON DROESSLER
(920) 236-52
📅
WO-01328233 - Preventive Maintenance - Oshkosh - Oshkosh Fire Department
Jan 27, 2026 10:00am – 5:00pm
Work Order: WO-01328233
Account: OSHKOSH FIRE DEPARTMENT
Customer Case Number:
Location: Oshkosh Fire Department
Address: 101 COURT ST, Oshkosh, WI 54901
Manufacturer:
Model #:
Serial #:
Contact Name: AARON DROESSLER
Contact Phone: (920) 236-5247
Contact Email: adroessler@ci.oshkosh.wi.us
Due Da
Timeline
📞
Case Linked Dec 29, 12:01 AM
Case Number:00554518
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 29, 12:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 30, 7:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 7h
🚨15.6 business days
🆕
Status: Entered by Charles RamenJan 22, 4:04 PM
From:Assigned
To:Entered
Duration in Previous:22d 20h
📅
Status: Ready for Scheduling by Jessica SellsJan 22, 4:27 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:22m
👷
▶
2
Technician Assigned Jan 23, 1:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 10m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 26, 9:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-27T14:00:00.000+0000
⏳2.0 business days
⏱️
▶
2
20x Labor Added Jan 27, 6:31 PM
20x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Scheduled
To:Closed
Duration in Previous:1d 8h
📄
▶
2
Status: Ready to Bill Jan 28, 5:34 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
⏳2.8 business days
🧾
Invoice Created Feb 1, 12:00 PM
Invoice Number:SM-252469
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)