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WO-01328248 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva Vista Del Sol #4083 — 10435 Vista Del Sol Drive, El Paso TX, 79925

Dec 29, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (24 biz days late)
Active: 27 biz days
🕐 Clock stopped: Tech Off Site (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Dec 29 → Jan 12, 2026
9 business days (counted)
Running total: 9 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 16, 2026
4 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 13 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 26, 2026
5 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 18 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 27 of ? biz days used
Created: Dec 29, 2025 Tech Off Site: Feb 6, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 29 Ready for Scheduling ▶ Running 0 0
Dec 29 → Jan 12 Assigned ▶ Running 9 9
Jan 12 → Jan 16 Scheduled ▶ Running 4 13
Jan 16 → Jan 16 Entered ▶ Running 0 13
Jan 16 → Jan 16 Assigned ▶ Running 0 13
Jan 16 → Jan 26 Scheduled ▶ Running 5 18
Jan 26 → Jan 26 Entered ▶ Running 0 18
Jan 26 → Jan 26 Assigned ▶ Running 0 18
Jan 26 → Feb 5 Scheduled ▶ Running 8 26
Feb 5 → Feb 6 Tech On Site ▶ Running 1 27
Dispatch 0.0d
Coordinators 29.4d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.4 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Dec 29, 2025 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
27.1 days Total Age
⏱️
9.7d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
24.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554536
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 70 pcs https://www.ebiotrack.com/inspection.php?iid=32159
Priority
Standard
Origin
Email
Reason
New Case
Contact
Santos Carrillo
Owner
Jessica Sells
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328248 (current) Invoiced
Inspection • Arturo Diaz
Created: Dec 29, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 65 days old
🚨
Primary Delay 9.7 days stuck in "Assigned"
⏱️
Total Delay 24.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
9.7d / 0.5d SLA
Scheduled
19.6d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12 KKelch scheduled per logged email from Santos

1/12 KKelch sent Santos an email for scheduling

1/5 KKelch sent Santos an email for scheduling

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 70 pcs https://www.ebiotrack.com/inspection.php?iid=32159

Timeline

📞
Case Linked Dec 29, 6:00 AM
Case Number: 00554536
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 29, 12:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 29, 1:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 39m
🚨 10.0 business days
🗓️
2 Status: Scheduled Jan 12, 11:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-05T15:00:00.000+0000
⚠️ 5.0 business days
🆕
3 Status: Entered Jan 16, 1:46 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-05T15:00:00.000+0000
⚠️ 6.0 business days
🆕
3 Status: Entered Jan 26, 10:59 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTAMGQA5, Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T15:00:00.000+0000, 2026-02-05T15:00:00.000+0000
⚠️ 9.0 business days
⏱️
3x Labor Added Feb 5, 10:17 AM
Type: Labor, Travel
Status: Open
Qty: 1, 10
💵
2 Expenses Added Feb 5, 10:25 AM
Expenses Added → Status: Tech On Site
🔧
Status: Tech On Site by Arturo Diaz
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 23h
⏱️
2x Labor Added Feb 5, 2:44 PM
Type: Labor
Status: Open
Qty: 4.5, 0.5
🚗
2 Status: Tech Off Site Feb 5, 9:41 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 0m
2.3 business days
📄
2 Status: Ready to Bill Feb 9, 2:05 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253452

Bottlenecks

Assigned
Duration: 9.7 business days (threshold: 4.0 business hours)
Exceeded by 9.2 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554536
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Feb 5, 10:00 AM
Created
Dec 29, 12:54 PM
Invoice #
SM-253452

Work Details (6)

Name Type Status Qty Amount Date
WL-03092752 Labor Open 1 $0.00 Feb 5, 10:17 AM
WL-03092753 Travel Open 10 - Feb 5, 10:17 AM
WL-03092754 Travel Open 10 - Feb 5, 10:17 AM
WL-03092775 Expenses Open 1 $0.00 Feb 5, 10:25 AM
WL-03093468 Labor Open 4.5 $1,653.25 Feb 5, 2:44 PM
WL-03093469 Labor Open 0.5 $0.00 Feb 5, 2:44 PM

Details