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WO-01328262 ↗ ServiceMax

SCIOTO AMBULANCE DISTRICT • Preventive Maintenance • PSM

📍 Scioto Ambulance District — 57 Barker Street, Mcdermott OH, 45652

Dec 29, 2025 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (31 biz days late)
Active: 34 biz days
🕐 Clock stopped: Invoiced (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Dec 30 → Feb 13, 2026
31 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 34 of ? biz days used
Created: Dec 29, 2025 Invoiced: Feb 18, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 30 Ready for Scheduling ▶ Running 1 1
Dec 30 → Feb 13 Assigned ▶ Running 31 32
Feb 13 → Feb 16 Scheduled ▶ Running 0 32
Feb 16 → Feb 17 On Hold ▶ Running 1 33
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 33
Feb 17 → Feb 17 Assigned ▶ Running 0 33
Feb 17 → Feb 18 Scheduled ▶ Running 1 34
Dispatch 0.0d
Holding 1.0d (excluded)
Coordinators 34.9d
Field Work 1.9d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
1.0 days
Coordinators
34.9 days
Over SLA
Field Work
1.9 days
Over SLA
Created: Dec 29, 2025 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
34.7 days Total Age
⏱️
31.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554530
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM Equipment: 5 https://www.ebiotrack.com/inspection.php?iid=32156
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Jones
Owner
Shelby Robinson
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328262 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Dec 29, 2025 • Closed: Feb 18, 2026
Completed with significant delays
Invoiced • 65 days old
🚨
Primary Delay 31.0 days stuck in "Assigned"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
31.0d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
On Hold
1.0d
Tech On Site
1.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 SR The WO1328262 is missing in the inspection and will not sync.

2/13/2026 CRamen Christie returned call and said Mornings are not good as room is in use daily until after 1pm and scheduled for Wednesday 2/18/2026 with tech arrival anytime after 11am.


2/12/2026 CRamen spoke with Squad Chief Gary Reynolds regarding trying to schedule PMs for tomorrow and he is under the impression that the contract has expired. chattered LOberg-Cant you get with him so we can schedule. 816-774-4601 


2/12/2026 CRamen left a message for the Chief (Tim no longer there) to give me a call to schedule for Friday 2/13/2026 with tech arrival between 8-10a.m. 740-259-0755


2/10/2026 CRamen left a message for the Chief (Tim no longer there) to give me a call to schedule for Friday 2/13/2026 with tech arrival between 8-10a.m. 740-259-0755


2/6/2026 CRamen left a message for the Chief (Tim no longer there) to give me a call on Monday to schedule for Friday 2/20/2026 with tech arrival between 8-10a.m. 740-259-0755


2/4/2026 CRamen 740-259-0755 left a vm for a returned call to schedule for Friday 2/20/2026 with tech arrival between 8-10am. 


1/21/2026 CRamen called and was asked to call back as there is noone onsite at this time to schedule with. 740-259-0755


12/30/2025 CRamen Logged email requesting Monday 2/16/2026 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 080439042 - Asset ID: 13335681 Stryker Medical - 6252 Stair-Pro Serial #: 080439045 - Asset ID: 13335679 Stryker Medical - 6500 PowerPro Serial #: 080239376 - Asset ID: 13335680 Stryker Medical - 6252 Stair-Pro Serial #: 080439043 - Asset ID: 13335677 Stryker Medical - 6500 PowerPro Serial #: 080329378 - Asset ID: 13335676 Stryker Medical - 6500 PowerPro Serial #: 080239375 - Asset ID: 13335678 Stryker Medical - 6500 PowerPro Serial #: 080239377 - Asset ID: 13335675
⚠️ Problem Description
Annual Equipment PM Equipment: 5 https://www.ebiotrack.com/inspection.php?iid=32156

Timeline

📞
Case Linked Dec 29, 12:02 AM
Case Number: 00554530
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 1:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Dec 30, 6:56 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
🚨 31.6 business days
🗓️
▶
2 Status: Scheduled Feb 13, 1:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-19T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 13, 3:14 PM
Scheduled For: 2026-02-18T15:00:00.000+0000, 2026-02-18T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 13, 4:51 PM
Scheduled For: 2026-02-18T15:00:00.000+0000
⏳ 0.9 business days
📅
Dispatch Scheduled by Charles Ramen Feb 16, 11:05 AM
Scheduled For: 2026-02-18T17:00:00.000+0000
⏸️
Status: On Hold by Fabiola Moreno Feb 16, 4:38 PM
From: Scheduled
To: On Hold
Duration in Previous: 3d 3h
📅
▶
4 Status: Ready for Scheduling Feb 17, 3:09 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-18T16:00:00.000+0000
🔧
Status: Tech On Site by Scott Roberts Feb 18, 11:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 32m
⏱️
▶
2 11x Labor Added Feb 19, 10:10 AM
11x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 22h 27m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 23, 11:33 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254659

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Assigned
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00554530
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 18, 11:00 AM
Created
Dec 29, 1:43 PM
Invoice #
SM-254659

Work Details (11)

Name Type Status Qty Amount Date
WL-03111746 Labor Open 3.25 $0.00 Feb 19, 10:10 AM
WL-03111747 Travel Open 155 $0.00 Feb 19, 10:10 AM
WL-03111748 Labor Open 0.5 $0.00 Feb 19, 10:10 AM
WL-03111749 Labor Open 0.75 $0.00 Feb 19, 10:10 AM
WL-03111750 Labor Open 0.5 $0.00 Feb 19, 10:10 AM
WL-03111751 Labor Open 0.75 $0.00 Feb 19, 10:10 AM
WL-03111752 Labor Open 0.5 $0.00 Feb 19, 10:10 AM
WL-03111753 Labor Open 0.75 $0.00 Feb 19, 10:10 AM
WL-03111754 Labor Open 1 $0.00 Feb 19, 10:10 AM
WL-03111755 Labor Open 3 $0.00 Feb 19, 10:10 AM
WL-03111756 Travel Open 167 $0.00 Feb 19, 10:10 AM

Details