12/31/2025 CRamen re-scheduled due to lake effect snow storm in the Cleveland area
12/29/25 RBerry- Received confirmation from Brittany Jarrett to schedule for 12/31/25 with arrival time between 10AM-12PM. See logged email.
12/29/25 RBerry- Emailed Brittany Jarrett to schedule for 12/31/25 with arrival time between 10AM-12PM. Waiting for confirmation. See logged email.
12/29/25 RBerry- LM with Brittany Jarrett to schedule. Could not log call in RC. Logged call manually.
🔧Work Performed
Removed old wall bp and installed new. Tested and unit is functioning. While on site looked at Affinion 2 machine as requested by customer. Trouble shooted and found error code is referring to bad test cartridges. Account to get with Abbott for further help
🔍Technician Findings
install of new wall bp and look at a1c
⚠️Problem Description
Install New Wall BP in exam room 2 and test.
Notes: Out of tolerance. reading too low https://www.ebiotrack.com/workorder.php?wo=70591
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Lee Harvard, OH (Email to schedule service)
Completed Dec 29, 2025
From: brittany.jarrett@oakstreethealth.com
To: rhea.berry@emsar.com
Cc: cramen@emsar.com
Hello, That time and date are fine. Onsite Access RequirementsAre there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? - yes, the tech will need to sign in and show assignment to the front desk receptionist..Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? - the supplies needed for the jo
📧
Email: EMSAR Request for service at Oak Street Health - Lee Harvard, OH (Email to schedule service)
Completed Dec 29, 2025
To: brittany.jarrett@oakstreethealth.com
CC: cramen@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Lee Harvard, OH (Email to schedule service)
Body:
Hi Brittany Jarrett,
I hope you’re doing well. I’m reaching out to schedule a service appointment for your request to Install New Wall BP in exam room 2 and test..
Here’s the location information we have on file:
Location:
Oak Street Health - Lee Harvard, OH
16888 Harvard A
📧
Email
Completed Dec 29, 2025
12/29/25 RBerry- LM with Brittany Jarrett to schedule. Could not log call in RC. Logged call manually.
📅
WO-01328269 - Virtual Tech - Field Repair - Cleveland - Oak Street Health - Lee Harvard, OH
Jan 6, 2026 11:00am – 12:00pm
Work Order: WO-01328269
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Lee Harvard, OH
Address: 16888 Harvard Avenue, Cleveland, OH 44128
Manufacturer:
Model #:
Serial #:
Contact Name: Brittany Jarrett
Contact Phone: 3302037996
Contact Email: brittany.jarrett@oaks
Timeline
📞
Case Linked Oct 14, 1:34 PM
Case Number:00535398
Subject:L2 review
Status:Closed
🚨51.0 business days
📋
▶
2
Work Order Created Dec 29, 2:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Status: Assigned Dec 29, 2:33 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Jordan Moceri
🗓️
▶
2
Status: Scheduled Dec 29, 4:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-12-31T16:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Charles RamenDec 31, 10:20 AM
Scheduled For:2026-01-01T16:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenDec 31, 10:31 AM
Scheduled For:2026-01-06T16:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Jordan MoceriJan 6, 11:36 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 19h
⏱️
▶
2
3x Labor Added Jan 6, 10:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 56m, 0m
📄
Status: Ready to Bill by Diane PattonJan 7, 2:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:16h 21m
🚨18.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 2, 4:51 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 1h
🧾
▶
2
Invoice Created Feb 3, 2:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:21h 32m
Bottlenecks
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 17.5 business days (threshold: 1.0 business days)